52. #XLA - Reckitt; Pioneers for Experience Management

In this episode, Pasi is joined by Reckitt's Head of Global Service Management, Prashant Arora, as well as Andrew Murphy the IS Manager of User Technology & Services EMEA. Pasi talks in-depth about Reckitt's journey from integrating Experience Management to their current success. ----------------------------------------------- Topics Covered in this episode: How Reckitt started their journey with Experience Management Inside behind the scenes view of Reckitt's ITSM and Employee Experience Framework How Reckitt are pioneering forward to Experience greatness Find out how Reckitt combines XLAs with SLAs Plus, Read our The Practical Guide to XLAs. ------------------------------------------------- Reckitt (previously known as RB) We protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. Our products reach millions of people every day, as we fight to improve global access to the highest quality hygiene, wellness and nourishment. Contact Prashant LinkedIn = linkedin.com/in/parora6 Twitter = parora6 Email = [email protected] Contact Andrew LinkedIn = linkedin.com/in/arm66 ------------------------------------------------- About HappySignals HappySignals is an Employee Experience Management platform for IT that makes experience data visible, understandable, and connected to operational data in IT, enabling enterprises to change their culture to be more open, outcome-focused, and data-driven. Established in 2014 and based in Helsinki, Finland, HappySignals discovers the experiences of over 2 million employees in 130 countries. Our customers have been able to make employees happier and increase productivity by 26% on average. ------------------------------------------------ Keep in contact Facebook: https://www.facebook.com/HappySignalsLtd LinkedIn: https://www.linkedin.com/company/happysignals/ Twitter: @HappySignalsLtd