78. How to use ITXM™ to Identify improvement areas in IT

ITXM™ is the framework that brings the practice of experience management into IT operations. In this first episode of Happy in 15, Season 2, we kick off after the winter season with a practical episode on how you can Identify Continual Improvement areas to focus on through using ITXM™ In this episode you will get a firm understanding of why:  - Humans are the best sensors when it comes to delivering feedback about IT services - The important order of People, Process and Tech - Why conducting continuous measurement to receive continuous experience data trumps yearly surveys. ---------------------------------------------------------- Take the ITXM™ foundation course here - https://itxm.academy/itxm-foundation/ Read more about ITXM™ framework here - https://www.happysignals.com/itxm-framework-it-experience-management Learn more about HappySignals - https://www.happysignals.com/leading-experience-management-platform-for-it-happysignals ---------------------------------------------------------- Key Takeaways: - For Continual Improvement, Experience Data is the only meaningful starting point. - If you want to create services from the business perspective you need to be using Experience Data. - Experience Data gives focus to continuous improvement initiatives.