79. Using ITXM™ for Continual Improvement Success

Following on from our previous episode, we bring you another practical episode on how ITXM™ is a vital tool for your IT’s continual improvement success. ITXM™ is the framework that brings the practice of experience management into IT operations. In this episode of Happy in 15 we focus on: - What are you setting out to improve? - The outcomes of IT initiatives and why they hold high importance, especially from an end-user and team perspective - How to measure and celebrate success from an ITXM™ perspective ------------------------------------------------------ Take the ITXM™ foundation course here - https://itxm.academy/itxm-foundation/ Read more about ITXM™ framework here - https://www.happysignals.com/itxm-framework-it-experience-management Learn more about HappySignals - https://www.happysignals.com/leading-experience-management-platform-for-it-happysignals ------------------------------------------------------ Key Takeaways:  - Why use ITXM for Continual Improvement success? - Focus on the outcomes of IT initiatives  - Measuring CI success in ITXM™