CHURN FM

290 Episoder

1. EP 169 | Farzad Rashidi (Respona) - How Visme went from 0 to 3million in organic traffic, and how they productized the process.

   Udgivet: 8.6.2022
2. EP 168 | Ziv Peled (AppsFlyer) - How a Customer Success org of 240 strong delivers an impactful and consistent experience for their customers

   Udgivet: 1.6.2022
3. EP 167 | Firaas Rashid (Hook) - Understanding the buyers and sellers side in an enterprise software deal

   Udgivet: 25.5.2022
4. EP 166 | Claudiu Murariu (InnerTrends) - Setting up your data stack for impactful retention analysis.

   Udgivet: 18.5.2022
5. EP 165 | Lowell Ricklefs (Traction Advising) - New business VS retention: Which metric influences a company’s acquisition.

   Udgivet: 11.5.2022
6. EP 164 | You Mon Tsang (ChurnZero) - The evolution of focus on net revenue retention

   Udgivet: 4.5.2022
7. EP 163 | Michael Winnick (Dscout) - Creating human relationship capital to reduce churn

   Udgivet: 27.4.2022
8. EP 162 | Romaric Philogéne (Qovery) - Building empathy by hiring your customers to run customer success.

   Udgivet: 20.4.2022
9. EP 161 | James Mayes (Mind The Product) - Transitioning to a subscription-based business.

   Udgivet: 13.4.2022
10. EP 160 | Andrew Peterson and Spencer Dent (Clozd) - Qualitative churn analysis.

    Udgivet: 6.4.2022
11. EP 159 | Steffen Hedebrandt (Dreamdata) - How turning customers away increases retention.

    Udgivet: 30.3.2022
12. EP 158 | Jonathan Widawski (Maze) - How Maze Segments Churn Based On Their Products Vision

    Udgivet: 23.3.2022
13. EP 157 | David Darmanin (Hotjar) - Understanding the difference between acceptable and worrying churn

    Udgivet: 16.3.2022
14. EP 156 | Kyle Pursell (Shopify) - Leveraging email to increase engagement & retention

    Udgivet: 9.3.2022
15. EP 155 | Maranda Dziekonski (Swiftly) - Building out a high-touch Customer Success team

    Udgivet: 2.3.2022
16. EP 154 | Bryan Plaster (CompleteCSM) - Creating true customer evangelists with workshops and success days

    Udgivet: 23.2.2022
17. EP 153 | Aggelos Mouzakitis (Glofox) - Taking a more human approach to diagnosing churn and retention.

    Udgivet: 16.2.2022
18. EP 152 | Diana De Jesus (Catalyst) - How to break into Customer Success and tips to thrive in the role

    Udgivet: 9.2.2022
19. EP 151 | Christian Wiklund (unitQ) - How unstructured user feedback can impact churn & retention.

    Udgivet: 2.2.2022
20. EP 150 | Chris O’Neil (Glean) - The importance of alignment, clarity, and cohesion across a team to reduce churn, and how to achieve it.

    Udgivet: 26.1.2022