CX Files

369 Episoder

1. Ian Barkin - What Is The Future For BPO?

   Udgivet: 4.5.2023
2. Marko Torovic - NSourcing - Where Is My Limo? Luxury Auto Travel And Luxury CX

   Udgivet: 27.4.2023
3. Peter Ryan - The 2023 Ryan Strategic Advisory Front Office CX Omnibus Survey RESULTS

   Udgivet: 20.4.2023
4. Simon Kriss - CX and BPO In Australia

   Udgivet: 13.4.2023
5. Johan Steyn - Could ChatGPT And AI Kill The Contact Center?

   Udgivet: 6.4.2023
6. Kirk Laughlin - Nearshore Americas - CX in the Caribbean

   Udgivet: 30.3.2023
7. Chandni Bhatt - Beauty Pie - Focusing On High Value Subscriptions And CX

   Udgivet: 23.3.2023
8. Matt Sims - Alorica - Comparing CX Strategies In The US And Europe

   Udgivet: 16.3.2023
9. Stuart Knight - flōswitch - Cost Optimization And Tech Redundancy For BPOs

   Udgivet: 16.3.2023
10. Nathan Muniz - 247SECRETARY.COM - Impact Sourcing And Building Community in Philippines BPO

    Udgivet: 2.3.2023
11. Marianne Rutz - Rutz Consulting - How To Avoid CX Breakdowns

    Udgivet: 23.2.2023
12. Michelle Cirocco - Televerde - CX Offers A Second Chance For Incarcerated Women

    Udgivet: 16.2.2023
13. Alistair Niederer - Planning For Permanent WFH And Hybrid

    Udgivet: 10.2.2023
14. John Sills - MD at The Foundation and Author of 'The Human Experience'

    Udgivet: 2.2.2023
15. Paige Webster - Global Site Selectors - Global BPO Site Selection

    Udgivet: 26.1.2023
16. Justin Custer - ChatLingual - The Power of Digital Chat: How it Transforms CX

    Udgivet: 19.1.2023
17. Stephanie Todd - Soul CX - How Can The Airlines Recover From Their CX Disaster?

    Udgivet: 12.1.2023
18. Mark Walton - Cloudbase Partners - WFH Audits and Health & Safety For Home Workers

    Udgivet: 5.1.2023
19. CX In 2023 - Digital, Voice, And Other Trends With A Panel Of Expert Analysts

    Udgivet: 29.12.2022
20. Mark Hillary and Peter Ryan Look Back At The Best Of CX Files In 2022

    Udgivet: 22.12.2022