CX Files
En podcast af Mark Hillary and Peter Ryan - Torsdage

Kategorier:
369 Episoder
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The Best CX Podcasters Looking Back At 2022 And Forward To 2023
Udgivet: 15.12.2022 -
Steve Mosser - Sensée - Building A Positive Team Culture In WFH CX
Udgivet: 8.12.2022 -
Martin Roe - CCI Global - Exploring BPO & CX In Africa
Udgivet: 1.12.2022 -
Roger Beadle - Limitless - GigCX And The Future Of Flexible CX
Udgivet: 24.11.2022 -
Chris Gillen - A Closer Look - Travel CX Over The Holidays And Into 2023
Udgivet: 16.11.2022 -
Jonathan Steiman - Peak Support - From CX Analyst To Building A New BPO Company
Udgivet: 10.11.2022 -
Jonas Berggren - Transcom - GigCX And A Flexible Future For CX & BPO
Udgivet: 2.11.2022 -
Barry Matthews - Open Assembly - The Future Of Work (And CX)
Udgivet: 27.10.2022 -
Leigh Hopwood - CCMA - Our Industry Will Thrive Through Learning
Udgivet: 19.10.2022 -
David Powers - Rooter Hero - Managing CX When Callers Have A Disaster On Their Hands!
Udgivet: 13.10.2022 -
Rick Collins - Marsh - Managing Risk And Fraud In CX
Udgivet: 6.10.2022 -
Stephen Loynd - What Is The Metaverse And Why Does It Matter For CX?
Udgivet: 29.9.2022 -
Ben Jones - Sigma Connected Group - Key Lessons From CXO 2022
Udgivet: 22.9.2022 -
Ricardo Pedroza - PROCOLOMBIA - BPO and CX in Colombia
Udgivet: 15.9.2022 -
BPO In Georgia With Sean Goforth & Lynda Arsenault
Udgivet: 7.9.2022 -
Victor Pereda - Nearsol - How Startups and Hypergrowth Companies Manage CX
Udgivet: 1.9.2022 -
Indu Badlani - Project Space and StaffingExpert - Career Development in CX
Udgivet: 25.8.2022 -
Simon Yoxon-Grant - TLScontact - The Recovery Of The Travel Industry
Udgivet: 17.8.2022 -
Claas van Delden - Yoummday - CX Acquisition And Expansion In Europe
Udgivet: 11.8.2022 -
Cheryl Paarwater - Call Lab BPO - Impact Sourcing And Creating Employment Opportunities With CX In South Africa
Udgivet: 4.8.2022
CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.