CX Insider - Customer experience leaders sharing insights and ideas for customer service success
En podcast af ACF Technologies
Kategorier:
115 Episoder
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Why Human Behaviour is VR’s Biggest Enemy - w/ Dr Clare Mutzenich (7th Sense Research)
Udgivet: 1.8.2023 -
The Sustainable Banking Dilemma - w/ Estrella Moya (Triodos)
Udgivet: 18.7.2023 -
Will Apple Vision Pro Reimagine the Customer Experience? | CXI Exclusive
Udgivet: 26.6.2023 -
Andreas Schmelzer (Porsche Holding): Hyper-Automation, the Next CX Boom?
Udgivet: 5.6.2023 -
Henriette Paus (DNB): How Norwegian Banks Are Breaking New Ground
Udgivet: 22.5.2023 -
Napo Cornejo (Geokapti): CX in the World of Quantum Computing
Udgivet: 9.5.2023 -
Dominik Olejko (H&M): ChatGPT and the Retail Revolution
Udgivet: 24.4.2023 -
Trailer
Udgivet: 21.4.2023 -
Ubong Nkanta: Is Your CX Strategy Mature Enough?
Udgivet: 11.4.2023 -
Tom Darnell (IRIS): Audio Quality - An Overlooked Piece of the CX Puzzle
Udgivet: 27.3.2023 -
The Reality Behind Brand Loyalty, with Ed Deason
Udgivet: 13.3.2023 -
On Diversity, Transparency and Inclusion, with Donata Peksa
Udgivet: 27.2.2023 -
Why Financial Literacy is the Key to Customer Retention, with Monika Hruba
Udgivet: 13.2.2023 -
How Neuroscience Can Transform Customer Journeys, with Duncan Thomas
Udgivet: 16.1.2023 -
Emotion Design for Blended Experiences, With Yasmin Borain
Udgivet: 5.12.2022 -
Trust and Loyalty in a Cost-of-Living Crisis, With Piers Watson
Udgivet: 21.11.2022 -
Customer Habits and Banking Biases, With Andrei Calin
Udgivet: 7.11.2022 -
Secrets to a Sustainable Life and Brand, With Lysa Hardy
Udgivet: 24.10.2022 -
Driving Culture Change in Banking Through VoC, With Mona Ibrahim
Udgivet: 10.10.2022 -
Business and the True Metaverse, With Benoit Soucaret
Udgivet: 26.9.2022
In our CX Insider studio, we initiate conversations with leading customer experience experts from various sectors. Our network consists of professionals striving to bring change to their company and industry. Starting our podcast with a humble audience, primarily consisting of colleagues from our office, we soon found the listeners who were eager to learn about delivering excellent customer experience. At our company ACF Technologies, disruptive innovation is the fundamental pillar of our mission. CX Insider carries a crucial role in expanding the community of creative thinkers beyond the now virtual walls of our office. We believe that we will spin the wheel of innovation by providing space to discuss novel concepts and continuously questioning the way things are done. If you are one of the thinkers and would like to become part of our community, follow us on LinkedIn and Instagram, and subscribe to our weekly episodes.