Experience Action
En podcast af Jeannie Walters, CCXP - Tirsdage
Kategorier:
90 Episoder
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Gaining Frontline Buy-In
Udgivet: 14.5.2024 -
CX Pulse Check - April/May 2024
Udgivet: 7.5.2024 -
Elevating the Event Venue Experience
Udgivet: 30.4.2024 -
Strategically Addressing Low-Volume Customer Concerns
Udgivet: 23.4.2024 -
Customer-Facing Employees and CX Buy-In
Udgivet: 9.4.2024 -
Must-Haves for Successful CX Programs
Udgivet: 2.4.2024 -
CX Pulse Check - March 2024
Udgivet: 26.3.2024 -
Balancing Policy with Personalized Experiences
Udgivet: 19.3.2024 -
When Loyalty Programs Go Wrong
Udgivet: 12.3.2024 -
Those Needy Customers!!
Udgivet: 5.3.2024 -
CX Pulse Check - February 2024
Udgivet: 27.2.2024 -
How Much Data Is Too Much?
Udgivet: 20.2.2024 -
Navigating Customer Expectations: Strategies to Weather the Storm and Excel in CX
Udgivet: 13.2.2024 -
Right and Wrong Ways to Use AI in CX
Udgivet: 6.2.2024 -
CX Pulse Check - January 2024
Udgivet: 30.1.2024 -
How Do You Balance Innovation and Simplicity?
Udgivet: 23.1.2024 -
What Influences All Leaders To Care About Customer Experience?
Udgivet: 16.1.2024 -
What is the Value of Customer Feedback?
Udgivet: 9.1.2024 -
5 Must-Do's to End the Year Strong
Udgivet: 12.12.2023 -
Balancing Humans and AI in CX
Udgivet: 5.12.2023
How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders! Let's turn ideas into ACTION! From company culture to employee experience (EX) to customer service, Jeannie wants to help you demystify the process for enriching the customer experience. With over 20 years investigating the best and worst in CX, this international keynote speaker has heard it all... and now she's here to give you the answers you need! You won't want to miss an episode! Do you have a question? Visit askjeannie.vip to leave Jeannie a voicemail!
