Experts of Experience
En podcast af Mission.org - Onsdage
93 Episoder
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#52 Why Understanding the Customer Is The Key to Great Experiences
Udgivet: 16.10.2024 -
#51 Connecting CX to Key Value Metrics
Udgivet: 9.10.2024 -
#50 Breaking Down The Link Between Employee Experience and Customer Experience
Udgivet: 2.10.2024 -
#49 Why You Need to Be Easy to Do Business With
Udgivet: 25.9.2024 -
#48 How To Create Great Experiences at Large-Scale Events
Udgivet: 18.9.2024 -
#47 Instilling a Customer-First Mindset at BILL
Udgivet: 11.9.2024 -
#46 Expanding FanDuel's Reach: The Power of Partnerships and Customer Experience
Udgivet: 4.9.2024 -
#45 Creating Experiential Moments and Partnerships
Udgivet: 28.8.2024 -
#44 Implementing AI in Customer Experience
Udgivet: 21.8.2024 -
#43 Going Beyond Basic Customer Service
Udgivet: 14.8.2024 -
#42 Preserving Human-to-Human Relationships in Retail
Udgivet: 7.8.2024 -
#41 The Power of Storytelling and Design in Customer Experience
Udgivet: 31.7.2024 -
#40 Leveraging Predictive Analytics and AI for Hyper-Personalization
Udgivet: 24.7.2024 -
#39 Optimizing Campaigns and Driving Revenue with AI
Udgivet: 17.7.2024 -
#38 How To Actually Implement AI in A Meaningful Way
Udgivet: 10.7.2024 -
#37 The Need For Speed in Customer Experience
Udgivet: 3.7.2024 -
#36 Using Data to Drive Growth and Customer Satisfaction
Udgivet: 26.6.2024 -
#35 How GNC is Shaping Product Strategy with Customer Feedback
Udgivet: 19.6.2024 -
#34 How John Deere is Making Technology Accessible to All Farmers
Udgivet: 12.6.2024 -
#33 The Power of Proximity in Enhancing Customer Experience
Udgivet: 5.6.2024
If your customers aren’t happy, they will let you and the whole world know. Loudly. Ever wonder how companies deliver a consistent experience that meets - and exceeds - their customer’s expectations? On this show, we’ll dive deep into the world of customer experience and share how businesses are navigating high expectations and leveraging emerging technology like AI and GPT to create the next great experience for their customers. Hosted by Lacey Peace and featuring some of the smartest business minds of the day, Experts of Experience is your go-to resource for ideas, innovation, and inspiration to level up your CX. This podcast is presented by Salesforce Customer Success.
