Experts of Experience
En podcast af Mission.org - Onsdage
93 Episoder
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#32 Useful Ways To Think About The Relationship Between Customer and Employee Experience
Udgivet: 29.5.2024 -
#31 The Monumental Power of Genuine Empathy as a CX Tool
Udgivet: 22.5.2024 -
#30 What Are The Biggest CX Mistakes and How To Avoid Them
Udgivet: 15.5.2024 -
#29 How To Achieve Championship Level CX with PGA Tour Superstore's CMO
Udgivet: 8.5.2024 -
#28 AI and the Driving Experience: Enhancing EVs Through Smart Technology
Udgivet: 1.5.2024 -
#27 New Report Reveals Trends and Challenges for the Industry
Udgivet: 24.4.2024 -
#26 Secrets to Great Service at Quick-Service Restaurants
Udgivet: 17.4.2024 -
#25 How Breeze Airways is Proving You Can Create Superior Flying Experiences
Udgivet: 10.4.2024 -
#24 Customer Experience Resurgence: The MoviePass Story
Udgivet: 3.4.2024 -
#23 Building Trust in AR: Niantic's Guide to Transparent Customer Engagement
Udgivet: 27.3.2024 -
#22 Advice for Harmonizing Business-Customer Relationships
Udgivet: 20.3.2024 -
#21 Accessibility in Focus: Fable's CEO Talks Design and Impact
Udgivet: 13.3.2024 -
#20 Insights on Prioritizing Customer Experience for Sustainable Growth
Udgivet: 6.3.2024 -
#19 The Ultimate Guide to Ecommerce CX
Udgivet: 28.2.2024 -
#18 Innovation in Education: Duolingo's Approach to Immersive Learning with Megan Bednarczyk
Udgivet: 21.2.2024 -
#17 Rudi Khoury - Empower Your Team, Transform Customer Service: Fisher & Paykel's Revolutionary Approach
Udgivet: 14.2.2024 -
#16 Ethan Beute - The Heart of Customer Experience: Human Emotion and Artful Communication
Udgivet: 7.2.2024 -
#15 Jim Roth's Masterclass on Salesforce's Customer Success Strategies
Udgivet: 31.1.2024 -
#14 Chris Ho's Secret to The Art of Delegation and Customer Experience
Udgivet: 24.1.2024 -
#13 Ian Wishingrad: A Masterclass in Branding & Customer Experience
Udgivet: 17.1.2024
If your customers aren’t happy, they will let you and the whole world know. Loudly. Ever wonder how companies deliver a consistent experience that meets - and exceeds - their customer’s expectations? On this show, we’ll dive deep into the world of customer experience and share how businesses are navigating high expectations and leveraging emerging technology like AI and GPT to create the next great experience for their customers. Hosted by Lacey Peace and featuring some of the smartest business minds of the day, Experts of Experience is your go-to resource for ideas, innovation, and inspiration to level up your CX. This podcast is presented by Salesforce Customer Success.
