The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

450 Episoder

1. Off Script: Into the future with AI-first Customer Service

   Udgivet: 9.5.2024
2. Exploring customer service career paths in the age of AI

   Udgivet: 2.5.2024
3. Unpacking the impact of AI on CX with PartnerHero's Mercer Smith

   Udgivet: 25.4.2024
4. Moment of truth – Fin AI Copilot in practice

   Udgivet: 18.4.2024
5. How Fin AI Copilot changes the game for support teams

   Udgivet: 11.4.2024
6. Introducing Off Script: Des Traynor on the AI revolution

   Udgivet: 4.4.2024
7. Stacy Sherman on how to design customer experiences that drive loyalty

   Udgivet: 28.3.2024
8. Fueling the AI machine with the knowledge it needs

   Udgivet: 21.3.2024
9. How AI is transforming customer service tech stacks

   Udgivet: 7.3.2024
10. Amplitude’s Jenna Elliott on navigating the future of customer success

    Udgivet: 29.2.2024
11. Understanding the changing economics of customer service in the age of AI

    Udgivet: 22.2.2024
12. Making magic: Simon T. Bailey on the platinum service principles that create lifelong customers

    Udgivet: 15.2.2024
13. Exploring Intercom's Customer Service Trends Report for 2024

    Udgivet: 1.2.2024
14. Rewind: Jeff Vincent on solving customer problems

    Udgivet: 25.1.2024
15. Intercom on Product: Riding the AI wave in 2024

    Udgivet: 18.1.2024
16. CX leader Camille E. Acey on the evolving dynamics in customer service

    Udgivet: 11.1.2024
17. Synthesia CEO Victor Riparbelli on how generative AI is transforming video

    Udgivet: 4.1.2024
18. Inside Intercom 2023 in Review

    Udgivet: 14.12.2023
19. Rewind: CX author Dan Gingiss on turning customers into your own salesforce

    Udgivet: 7.12.2023
20. Make every call count: The evolution of phone support

    Udgivet: 30.11.2023