The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
En podcast af Intercom - Torsdage
438 Episoder
-
Exploring Intercom's Customer Service Trends Report for 2024
Udgivet: 1.2.2024 -
Rewind: Jeff Vincent on solving customer problems
Udgivet: 25.1.2024 -
Intercom on Product: Riding the AI wave in 2024
Udgivet: 18.1.2024 -
CX leader Camille E. Acey on the evolving dynamics in customer service
Udgivet: 11.1.2024 -
Synthesia CEO Victor Riparbelli on how generative AI is transforming video
Udgivet: 4.1.2024 -
Inside Intercom 2023 in Review
Udgivet: 14.12.2023 -
Rewind: CX author Dan Gingiss on turning customers into your own salesforce
Udgivet: 7.12.2023 -
Make every call count: The evolution of phone support
Udgivet: 30.11.2023 -
Angel investor Christoph Janz on finding the right opportunities in AI
Udgivet: 23.11.2023 -
Turning the tide: CS expert Jo Causon on reviving customer satisfaction rates
Udgivet: 16.11.2023 -
How AI is creating support roles, not taking them
Udgivet: 9.11.2023 -
The story behind the chirp: Intercomâs notification sound
Udgivet: 2.11.2023 -
Rewind: Intercom on Product â The intersection of company and product strategy
Udgivet: 26.10.2023 -
Training the next generation of support leaders with Peak Supportâs Hannah Steiman
Udgivet: 19.10.2023 -
Rewind: IBMâs Arin Bhowmick on designing ethical AI
Udgivet: 12.10.2023 -
Rewind: Nick Mehta on delivering value at scale
Udgivet: 5.10.2023 -
HubSpotâs Noel OâReilly on embracing AI in your customer support strategy
Udgivet: 28.9.2023 -
Leonard Berry and the eternal pursuit of service excellence
Udgivet: 21.9.2023 -
Intercom on Product: Product strategy in the age of AI
Udgivet: 14.9.2023 -
Shopify UX Director Elizabeth McGuane on why design should start with words
Udgivet: 7.9.2023
On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support.Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletterđ www.intercom.com