The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
En podcast af Intercom - Torsdage
438 Episoder
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The emergence of superintelligent AI
Udgivet: 31.8.2023 -
Learn how AI can unlock productivity, according to AI founder Andrew Louder
Udgivet: 24.8.2023 -
Discover the secret sauce of innovative companies, according to Stanford professor Behnam Tabrizi
Udgivet: 17.8.2023 -
The father of customer journey mapping, Chip Bell, talks driving innovation through customer partnership
Udgivet: 10.8.2023 -
CX strategist Lynn Hunsaker on putting the customer at the heart of innovation
Udgivet: 2.8.2023 -
Rewind: Square's Rohini Pandhi on spotting and solving customer problems
Udgivet: 27.7.2023 -
What happens when customers meet chatbots? Discussing our latest research on AI in customer service
Udgivet: 20.7.2023 -
AI educator Kavita Ganesan on uncovering AI opportunities in your business
Udgivet: 13.7.2023 -
Two AI chatbots walk into a bar: TV writer Joe Toplyn on teaching chatbots to crack jokes
Udgivet: 6.7.2023 -
Becoming Fin: The story behind the name of our AI chatbot
Udgivet: 29.6.2023 -
Adapting to the AI revolution in CS: Discussing our 2023 AI report
Udgivet: 22.6.2023 -
Transforming customer service in healthcare, with health educator Jennifer FitzPatrick
Udgivet: 15.6.2023 -
From science fiction to reality: Exploring the potential of LLMs
Udgivet: 8.6.2023 -
Preparing your CS team for the age of AI: Hear the latest thoughts from leaders in the space
Udgivet: 1.6.2023 -
Intercom on Product: The AI revolution and the future of customer service
Udgivet: 25.5.2023 -
Building AI that works: How to navigate the AI frontier as a product leader
Udgivet: 17.5.2023 -
Unleashing productivity: Learn how AI boosts customer service team productivity by 14%, according to Stanford and MIT researchers
Udgivet: 11.5.2023 -
How to take your Customer Service from unforgivable to unforgettable, with Micah Solomon
Udgivet: 4.5.2023 -
How customer-obsessed companies are coming out on top: Insights from CX executive Marbue Brown
Udgivet: 27.4.2023 -
How to prove the value of your customer experience programs – actionable advice from CX expert Jim Tincher
Udgivet: 20.4.2023
On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support.Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter🏠 www.intercom.com