The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

450 Episoder

1. Angel investor Christoph Janz on finding the right opportunities in AI

   Udgivet: 23.11.2023
2. Turning the tide: CS expert Jo Causon on reviving customer satisfaction rates

   Udgivet: 16.11.2023
3. How AI is creating support roles, not taking them

   Udgivet: 9.11.2023
4. The story behind the chirp: Intercom’s notification sound

   Udgivet: 2.11.2023
5. Rewind: Intercom on Product – The intersection of company and product strategy

   Udgivet: 26.10.2023
6. Training the next generation of support leaders with Peak Support’s Hannah Steiman

   Udgivet: 19.10.2023
7. Rewind: IBM’s Arin Bhowmick on designing ethical AI

   Udgivet: 12.10.2023
8. Rewind: Nick Mehta on delivering value at scale

   Udgivet: 5.10.2023
9. HubSpot’s Noel O’Reilly on embracing AI in your customer support strategy

   Udgivet: 28.9.2023
10. Leonard Berry and the eternal pursuit of service excellence

    Udgivet: 21.9.2023
11. Intercom on Product: Product strategy in the age of AI

    Udgivet: 14.9.2023
12. Shopify UX Director Elizabeth McGuane on why design should start with words

    Udgivet: 7.9.2023
13. The emergence of superintelligent AI

    Udgivet: 31.8.2023
14. Learn how AI can unlock productivity, according to AI founder Andrew Louder

    Udgivet: 24.8.2023
15. Discover the secret sauce of innovative companies, according to Stanford professor Behnam Tabrizi

    Udgivet: 17.8.2023
16. The father of customer journey mapping, Chip Bell, talks driving innovation through customer partnership

    Udgivet: 10.8.2023
17. CX strategist Lynn Hunsaker on putting the customer at the heart of innovation

    Udgivet: 2.8.2023
18. Rewind: Square's Rohini Pandhi on spotting and solving customer problems

    Udgivet: 27.7.2023
19. What happens when customers meet chatbots? Discussing our latest research on AI in customer service

    Udgivet: 20.7.2023
20. AI educator Kavita Ganesan on uncovering AI opportunities in your business

    Udgivet: 13.7.2023