Punk CX with Adrian Swinscoe

528 Episoder

1. Customer success (CS) = Customer experience (CX) + Customer outcomes (CO) - Interview with Nick Mehta of Gainsight

   Udgivet: 7.9.2020
2. Experimentation is what makes Microsoft, Google, Netflix and Booking.com so successful - Interview with Harvard Business School Professor Stefan Thomke

   Udgivet: 28.8.2020
3. Emerging leadership lessons from the pandemic and what we need from leaders now - Interview with Rachel Neaman

   Udgivet: 21.8.2020
4. Difficult conversations and building more inclusive and diverse organizations - Interview with Jenn Graham of Civic Dinners

   Udgivet: 14.8.2020
5. Lessons learned from the move to remote working - Interview with Dean Robison of ServiceNow

   Udgivet: 7.8.2020
6. Four key factors that are framing the challenges for organisations going forward - Interview with Jo Causon of The Institute of Customer Service

   Udgivet: 31.7.2020
7. A quest to make technology emotionally intelligent - Interview with Rana el Kaliouby of Affectiva

   Udgivet: 25.7.2020
8. Purpose is not a luxury and matters more than ever in a crisis - Interview with Professor Alex Edmans of London Business School

   Udgivet: 19.7.2020
9. Innovative brands are using direct mail to improve customer engagement - Interview with Dan Frohnen of Sendoso

   Udgivet: 12.7.2020
10. Excellence and extreme humanization are needed more than ever - Interview with Tom Peters

    Udgivet: 3.7.2020
11. A lot of enterprise software is still eye-wateringly terrible and it's acting like a handbrake on experience improvement efforts - Interview with Leon Gauhman of Elsewhen

    Udgivet: 27.6.2020
12. A Center-Out business architecture enables better and more empathetic customer experiences - Interview with Don Schuerman of Pega

    Udgivet: 18.6.2020
13. Up to 90% of digital data is not used. What sort of society accepts 90% waste? - Interview with Gerry McGovern

    Udgivet: 12.6.2020
14. Scaling customer support and maintaining employee and customer satisfaction even through a pandemic - Interview with Nick Misewicz of Pura Vida Bracelets

    Udgivet: 3.6.2020
15. The current crisis has put a very pragmatic lens onto digital transformation - Interview with Tom Libretto of Pega

    Udgivet: 26.5.2020
16. Why we need to democratise leadership development and how the coronavirus pandemic is highlighting the strength and power of a more feminine way of leading - Interview with Lauren Currie of Stride

    Udgivet: 17.5.2020
17. Leading a digital transformation that will never end - Interview with Duncan Macdonald of UPC Switzerland

    Udgivet: 10.5.2020
18. Customer experience, innovation, artificial intelligence, culture....a look inside Amazon - Interview with Claire Whitaker

    Udgivet: 3.5.2020
19. The nature of service and how we've grown up with a service economy which is now finding it very hard to actually serve customers - Interview with Joel Bailey of EY Seren

    Udgivet: 26.4.2020
20. Authentic leadership is just the rebranding of transformational leadership with some of the caffeine taken out - Interview with Professor Dennis Tourish

    Udgivet: 16.4.2020