Punk CX with Adrian Swinscoe
En podcast af Adrian Swinscoe
498 Episoder
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Adobe, Customer Experience Management (CEM) and fear in the boardroom - Interview with Rob Pinkerton
Udgivet: 24.1.2020 -
Making Britain more enterprising – Interview with Duncan Cheatle
Udgivet: 24.1.2020 -
Beyond the Familiar - Long-Term Growth, Customer Focus, NPS and other reflections: Interview with Professor Patrick Barwise
Udgivet: 24.1.2020 -
Customer Service, Customer Experience and Measuring How Your Company Feels: Interview with Derek Williams of the Wow! Awards
Udgivet: 24.1.2020 -
Enchantment: Interview with Guy Kawasaki
Udgivet: 24.1.2020 -
Customer Experience, Back to Basics and Creating a Customer Focused Business - Interview with Syed Hasan of Responsetek
Udgivet: 24.1.2020 -
Is your marketing sticky enough? - Interview with Grant Leboff
Udgivet: 24.1.2020 -
Social CRM, Customer Centric and Agile Business:Interview with Laurence Buchanan
Udgivet: 24.1.2020 -
Customer complaints are great: Interview with Michael Hill of complaintsrgreat
Udgivet: 24.1.2020 -
What makes first direct so successful: Interview with their new CEO Mark Mullen
Udgivet: 24.1.2020 -
The emotional component of customer experience: the next competitive battleground - Interview with Qaalfa Dibeehi of Beyond Philosophy
Udgivet: 24.1.2020 -
The Twelve Absolutes of Leadership: Interview with Gary Burnison, CEO of Korn/Ferry International
Udgivet: 24.1.2020 -
Extreme Trust and why it's important for your customers and your business - Interview with Martha Rogers and Don Peppers
Udgivet: 24.1.2020 -
Reinventing customer experience in the legal sector - Interview with Karl Chapman of Riverview Law
Udgivet: 24.1.2020 -
The customer service revolution is here and now - Interview with Mikkel Svane CEO of Zendesk
Udgivet: 24.1.2020 -
Social Business: walking the talk and debunking some of the myths: Interview with Will McInnes of NixonMcInnes
Udgivet: 24.1.2020 -
Employee engagement is not something that is done to employees - Interview with Kevin Kruse
Udgivet: 21.1.2020 -
#PositivelySocial and why customer service in social media is a failure - Interview with Frank Eliason
Udgivet: 21.1.2020 -
Retailers and their customers - what's now and what's next - Interview with Ian McGarrigle of the World Retail Congress
Udgivet: 21.1.2020 -
The Age of the Customer - Interview with Kerry Bodine about her new book Outside In
Udgivet: 21.1.2020
An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such related issues. Note: This podcast series was originally known as the RARE Business podcast but rebranded in late 2019 on the back of the publication of my book: Punk CX.