Punk CX with Adrian Swinscoe
En podcast af Adrian Swinscoe
498 Episoder
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A lot of enterprise software is still eye-wateringly terrible and it's acting like a handbrake on experience improvement efforts - Interview with Leon Gauhman of Elsewhen
Udgivet: 27.6.2020 -
A Center-Out business architecture enables better and more empathetic customer experiences - Interview with Don Schuerman of Pega
Udgivet: 18.6.2020 -
Up to 90% of digital data is not used. What sort of society accepts 90% waste? - Interview with Gerry McGovern
Udgivet: 12.6.2020 -
Scaling customer support and maintaining employee and customer satisfaction even through a pandemic - Interview with Nick Misewicz of Pura Vida Bracelets
Udgivet: 3.6.2020 -
The current crisis has put a very pragmatic lens onto digital transformation - Interview with Tom Libretto of Pega
Udgivet: 26.5.2020 -
Why we need to democratise leadership development and how the coronavirus pandemic is highlighting the strength and power of a more feminine way of leading - Interview with Lauren Currie of Stride
Udgivet: 17.5.2020 -
Leading a digital transformation that will never end - Interview with Duncan Macdonald of UPC Switzerland
Udgivet: 10.5.2020 -
Customer experience, innovation, artificial intelligence, culture....a look inside Amazon - Interview with Claire Whitaker
Udgivet: 3.5.2020 -
The nature of service and how we've grown up with a service economy which is now finding it very hard to actually serve customers - Interview with Joel Bailey of EY Seren
Udgivet: 26.4.2020 -
Authentic leadership is just the rebranding of transformational leadership with some of the caffeine taken out - Interview with Professor Dennis Tourish
Udgivet: 16.4.2020 -
Customer experience is more than f***ing metrics - Interview with Sydney Brouwer
Udgivet: 7.4.2020 -
How anarchy and Emma Goldman inspires one of the coolest companies in America - Interview with Ari Weinzweig of Zingermans
Udgivet: 29.3.2020 -
We are moving from a ticketing age to a conversational age - Interview with Mads Fosselius of Dixa
Udgivet: 18.3.2020 -
Corporate transformation will soon switch from digital to purpose - Interview with Mark Curtis of Fjord
Udgivet: 9.3.2020 -
Rethinking the experience of life insurance - Interview with Adam Weinberg of Haven Life
Udgivet: 28.2.2020 -
If you don't ignore your customers and create a service culture then you won't have to worry about the competition - Interview with Micah Solomon
Udgivet: 18.2.2020 -
The future is arriving now. Are you ready? - Interview with Anthony Abbatiello of Deloitte
Udgivet: 16.2.2020 -
Communities will become a core engine of commerce, innovation, experience, loyalty and service - Interview with Rob Tarkoff of Lithium Technologies
Udgivet: 16.2.2020 -
Insights from 100 of the world's most progressive organisations on how to make work more fun - Interview with Pim de Morree of Corporate Rebels
Udgivet: 4.2.2020 -
A lot of organisations talk outside in but their systems are not designed outside in - Interview with John Seddon of The Vanguard Method
Udgivet: 27.1.2020
An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such related issues. Note: This podcast series was originally known as the RARE Business podcast but rebranded in late 2019 on the back of the publication of my book: Punk CX.