Punk CX with Adrian Swinscoe
En podcast af Adrian Swinscoe
528 Episoder
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We are all only one moment away from creating a hyper fan - Interview with James Dodkins of Pega
Udgivet: 27.7.2021 -
A good customer experience starts with having the right tools - Interview with Liat Bycel of Airtable
Udgivet: 16.7.2021 -
Ineffective communication is a silent killer of customer service performance - Interview with Dorian Stone of Grammarly Business
Udgivet: 9.7.2021 -
We're going 100mph. But, we have no rules of the road and we need them - Interview with Ben Pring of Cognizant
Udgivet: 30.6.2021 -
Diversity, combating bias in AI and why everything is an input - Interview with Deon Nicholas of Forethought
Udgivet: 21.6.2021 -
Who are the people that feel the least welcome when they engage with a business? – Interview with Gavin Neate of WelcoMe
Udgivet: 11.6.2021 -
The lost child of customer experience (CX) is taking action - Interview with Jason Grier of Reputation
Udgivet: 5.6.2021 -
Employee experience, the war for talent and what to avoid in a back to the office strategy - Interview with Steve Lucas of iCIMS
Udgivet: 28.5.2021 -
Your values are designed to attract, but also to repel - Interview with Borzou Azabdaftari of The Falcon Lab
Udgivet: 21.5.2021 -
Are companies on the cusp of a customer relationship crisis? - Interview with David Campbell of SugarCRM
Udgivet: 14.5.2021 -
Improving the customer experience of a FMCG category through a pandemic - Interview with Jan Kodadek
Udgivet: 7.5.2021 -
Crushing complexity and keeping customer outcomes front and centre - Interview with Don Schuerman of Pega
Udgivet: 30.4.2021 -
Customers are like chameleons - Interview with Professor Michael R. Solomon
Udgivet: 23.4.2021 -
What the democratisation of artificial intelligence (AI) means for customer experience - Interview with Matthew Nolan of Pega
Udgivet: 19.4.2021 -
Enabling everyone to have the ability to understand the hidden stories in their data - Interview with Dr Derek Wang of Stratifyd
Udgivet: 9.4.2021 -
Getting closer to customers means connecting with them irrespective of the logistics - Interview with Bansi Mehta of Koru UX Design
Udgivet: 5.4.2021 -
What you are doing right now will be the hallmark of your entire career - Interview with Tom Peters
Udgivet: 27.3.2021 -
Delivering empathetic customer experiences will require us to move from fuzzy into action - Interview with Joyce Kim, Chief Marketing Officer at Genesys
Udgivet: 20.3.2021 -
Journey analytics and orchestration is helping brands stop doing stupid stuff - Interview with Mark Smith of Kitewheel
Udgivet: 12.3.2021 -
It’s the deviants that make the difference - Interview with Gary David and Adam Gamwell
Udgivet: 5.3.2021
An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such related issues. Note: This podcast series was originally known as the RARE Business podcast but rebranded in late 2019 on the back of the publication of my book: Punk CX.
