Punk CX with Adrian Swinscoe

498 Episoder

1. The relationship between trust, honesty and simplicity when it comes to customer and employee experience - Interview with Brian Rafferty of Siegel+Gale

   Udgivet: 25.11.2020
2. 140 leaders share the lessons they learned during the pandemic - Interview with Joseph Michelli

   Udgivet: 17.11.2020
3. How can you relate to B2B customers when they more ‘hidden’ from you than before? - Interview with Jeroen Corthout of Salesflare

   Udgivet: 10.11.2020
4. What if customers want more than excellent service? - Interview with Steven Van Belleghem

   Udgivet: 31.10.2020
5. Customer experience doesn’t stop - Interview with Richie Manu

   Udgivet: 24.10.2020
6. Proactive support is the holy grail of customer support - Interview with Paul Adams of Intercom

   Udgivet: 16.10.2020
7. The difference and relationship between emotion, empathy and emotional intelligence in customer experience - Interview with Sandra Thompson

   Udgivet: 8.10.2020
8. Language is the most basic form of personalisation and it plays a huge role in a customer’s experience - Interview with Allison McDougall of Amplexor

   Udgivet: 29.9.2020
9. Our leadership impact is really about how we show up and who we are - Interview with Anese Cavanaugh

   Udgivet: 22.9.2020
10. Why we are building the Women In CX community - Interview with Clare Muscutt

    Udgivet: 16.9.2020
11. Customer success (CS) = Customer experience (CX) + Customer outcomes (CO) - Interview with Nick Mehta of Gainsight

    Udgivet: 7.9.2020
12. Experimentation is what makes Microsoft, Google, Netflix and Booking.com so successful - Interview with Harvard Business School Professor Stefan Thomke

    Udgivet: 28.8.2020
13. Emerging leadership lessons from the pandemic and what we need from leaders now - Interview with Rachel Neaman

    Udgivet: 21.8.2020
14. Difficult conversations and building more inclusive and diverse organizations - Interview with Jenn Graham of Civic Dinners

    Udgivet: 14.8.2020
15. Lessons learned from the move to remote working - Interview with Dean Robison of ServiceNow

    Udgivet: 7.8.2020
16. Four key factors that are framing the challenges for organisations going forward - Interview with Jo Causon of The Institute of Customer Service

    Udgivet: 31.7.2020
17. A quest to make technology emotionally intelligent - Interview with Rana el Kaliouby of Affectiva

    Udgivet: 25.7.2020
18. Purpose is not a luxury and matters more than ever in a crisis - Interview with Professor Alex Edmans of London Business School

    Udgivet: 19.7.2020
19. Innovative brands are using direct mail to improve customer engagement - Interview with Dan Frohnen of Sendoso

    Udgivet: 12.7.2020
20. Excellence and extreme humanization are needed more than ever - Interview with Tom Peters

    Udgivet: 3.7.2020