Punk CX with Adrian Swinscoe
En podcast af Adrian Swinscoe
498 Episoder
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Improving the customer experience of a FMCG category through a pandemic - Interview with Jan Kodadek
Udgivet: 7.5.2021 -
Crushing complexity and keeping customer outcomes front and centre - Interview with Don Schuerman of Pega
Udgivet: 30.4.2021 -
Customers are like chameleons - Interview with Professor Michael R. Solomon
Udgivet: 23.4.2021 -
What the democratisation of artificial intelligence (AI) means for customer experience - Interview with Matthew Nolan of Pega
Udgivet: 19.4.2021 -
Enabling everyone to have the ability to understand the hidden stories in their data - Interview with Dr Derek Wang of Stratifyd
Udgivet: 9.4.2021 -
Getting closer to customers means connecting with them irrespective of the logistics - Interview with Bansi Mehta of Koru UX Design
Udgivet: 5.4.2021 -
What you are doing right now will be the hallmark of your entire career - Interview with Tom Peters
Udgivet: 27.3.2021 -
Delivering empathetic customer experiences will require us to move from fuzzy into action - Interview with Joyce Kim, Chief Marketing Officer at Genesys
Udgivet: 20.3.2021 -
Journey analytics and orchestration is helping brands stop doing stupid stuff - Interview with Mark Smith of Kitewheel
Udgivet: 12.3.2021 -
It’s the deviants that make the difference - Interview with Gary David and Adam Gamwell
Udgivet: 5.3.2021 -
We need to talk about customer service's “messy middle” - Interview with Michael Ramsey of ServiceNow
Udgivet: 24.2.2021 -
Solving language based customer service inequalities - Interview with Vasco Pedro of Unbabel
Udgivet: 16.2.2021 -
The power of personalised videos to drive engagement at all stages of the customer journey - Interview with Matt Barnett of Bonjoro
Udgivet: 7.2.2021 -
From an award winning chef to CX Leader of the Year 2020 - Interview with James Scutt of the Post Office
Udgivet: 28.1.2021 -
Where the magic happens when it comes to improving customer outcomes - Interview with Stacy Sherman
Udgivet: 21.1.2021 -
Mindset, method, motivation and harmonisation are at the centre of customer centric-thinking and leadership - Interview with Andy Murray
Udgivet: 13.1.2021 -
Leadership and how to achieve customer centricity - Interview with Minter Dial
Udgivet: 4.1.2021 -
When it comes to CX is your company a starter, riser or champion? - Interview with Adrian McDermott of Zendesk
Udgivet: 19.12.2020 -
On a scale from 1-10, how racist is your AI? - Interview with Jeff Gallino and Conrad Liburd of CallMiner
Udgivet: 11.12.2020 -
The secrets behind tapping into your customer's imagination - Interview with Chip Bell
Udgivet: 5.12.2020
An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such related issues. Note: This podcast series was originally known as the RARE Business podcast but rebranded in late 2019 on the back of the publication of my book: Punk CX.