Punk CX with Adrian Swinscoe
En podcast af Adrian Swinscoe
498 Episoder
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12 principles for turning customers and employees into lifelong fans - Interview with Jon Picoult of Watermark Consulting
Udgivet: 28.10.2021 -
Customer purchasing decisions are increasingly being driven by their values - Interview with Alan Williams #WorldValuesDay
Udgivet: 20.10.2021 -
Customer service: The most important job in the company - Interview with Fortuné Alexander of Pega
Udgivet: 7.10.2021 -
The only thing that limits you on a no code platform is your imagination - Interview with Pierce Buckley of babelforce
Udgivet: 1.10.2021 -
The metric that is more important than NPS and CSAT - Interview with Shep Hyken
Udgivet: 22.9.2021 -
We need to start talking about experience leadership - Interview with Peter Cross
Udgivet: 13.9.2021 -
The top frustrations of customers and agents are the same - Interview with Jeff Nicholson of Pega
Udgivet: 1.9.2021 -
What do immersive VR, empathetic interactions and stand out customer service have in common? - Interview with Monika Jo of Mursion
Udgivet: 24.8.2021 -
Pink Goldfish, standing out, portmanteaus and wabi-sabi - Interview with Stan Phelps and Dave Rendall
Udgivet: 16.8.2021 -
Playing your way to a stand out customer experience - Interview with Sirte Pihlaja
Udgivet: 5.8.2021 -
We are all only one moment away from creating a hyper fan - Interview with James Dodkins of Pega
Udgivet: 27.7.2021 -
A good customer experience starts with having the right tools - Interview with Liat Bycel of Airtable
Udgivet: 16.7.2021 -
Ineffective communication is a silent killer of customer service performance - Interview with Dorian Stone of Grammarly Business
Udgivet: 9.7.2021 -
We're going 100mph. But, we have no rules of the road and we need them - Interview with Ben Pring of Cognizant
Udgivet: 30.6.2021 -
Diversity, combating bias in AI and why everything is an input - Interview with Deon Nicholas of Forethought
Udgivet: 21.6.2021 -
Who are the people that feel the least welcome when they engage with a business? – Interview with Gavin Neate of WelcoMe
Udgivet: 11.6.2021 -
The lost child of customer experience (CX) is taking action - Interview with Jason Grier of Reputation
Udgivet: 5.6.2021 -
Employee experience, the war for talent and what to avoid in a back to the office strategy - Interview with Steve Lucas of iCIMS
Udgivet: 28.5.2021 -
Your values are designed to attract, but also to repel - Interview with Borzou Azabdaftari of The Falcon Lab
Udgivet: 21.5.2021 -
Are companies on the cusp of a customer relationship crisis? - Interview with David Campbell of SugarCRM
Udgivet: 14.5.2021
An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such related issues. Note: This podcast series was originally known as the RARE Business podcast but rebranded in late 2019 on the back of the publication of my book: Punk CX.
