Punk CX with Adrian Swinscoe
En podcast af Adrian Swinscoe
498 Episoder
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Why you shouldn’t always build for the 'happy path' - Interview with Sam Richardson of Twilio
Udgivet: 23.5.2022 -
To be good at customer experience has to begin with an experiential triage - Interview with Nick Webb
Udgivet: 13.5.2022 -
Having gone through 10 years of transformation in the past two years, how do we maintain momentum - Interview with Don Schuerman of Pega
Udgivet: 4.5.2022 -
Busting some CCaaS and CX technology myths - Interview with Vasili Triant of UJET
Udgivet: 25.4.2022 -
Using customer experience as a tool to drive economic development - Interview with Mandisa Makubalo
Udgivet: 19.4.2022 -
The impact hateful and toxic social media content has on your customers and people and what to do about it - Interview with Joel Bailey of Arwen
Udgivet: 6.4.2022 -
The 3 pillars of agent happiness - Interview with Tue Søttrup of Dixa
Udgivet: 28.3.2022 -
In three years gig experts will be able to do everything agents can do in the contact centre - Interview with Roger Beadle of Limitless
Udgivet: 21.3.2022 -
We should talk about moments that shatter rather than the moments that matter - Interview with Michael G. Bartlett
Udgivet: 2.3.2022 -
The future of personalization and loyalty is dynamic - Interview with Christian Selchau-Hansen of Formation.ai
Udgivet: 21.2.2022 -
Leadership and life lessons from the winner of the 2021 CX Leader of the Year - Interview with Sri Safitri of Telkom Indonesia.
Udgivet: 10.2.2022 -
Leadership, employee experience and the Zoom ceiling - Interview with Dr Elora Voyles of TINYpulse
Udgivet: 31.1.2022 -
An #IA40 recognized app that is focusing on making agents experts on day one - Interview with Brittany Bell of Cresta
Udgivet: 17.1.2022 -
CX, loyalty and retention - Lessons from diverse industries - Interview with Andrea Prazakova of Mastercard and David Boucher of Aster DM Healthcare
Udgivet: 6.1.2022 -
CRM systems are not designed with users, and particularly sales users, in mind - Interview with Justin Vaillancourt of Dooly
Udgivet: 20.12.2021 -
Introducing Punk XL Part Two - Interview with Karen, Sandra De Z, Richard, Sandra T and Ari
Udgivet: 13.12.2021 -
Introducing Punk XL - Interview with Serena, Lara, Amy, Joyce, Oisin and Tom
Udgivet: 6.12.2021 -
Only 2% of marketers say they experience perfect alignment with sales - Interview with Scott Addington of SugarCRM
Udgivet: 24.11.2021 -
The end of the customer experience is so important but is often looked - Interview with Joe Macleod #Endineering
Udgivet: 15.11.2021 -
CRM is not just about technology; it's actually about relationships - Interview with Victoria Wejchert of Kinship
Udgivet: 5.11.2021
An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such related issues. Note: This podcast series was originally known as the RARE Business podcast but rebranded in late 2019 on the back of the publication of my book: Punk CX.