Punk CX with Adrian Swinscoe
En podcast af Adrian Swinscoe
498 Episoder
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Five years on and real time guidance is now becoming a must have for a modern CX organization - Interview with Josh Feast of Cogito
Udgivet: 21.11.2022 -
CX professionals should be taking their favourite finance person out to lunch - Interview with Jim Tincher
Udgivet: 13.11.2022 -
Treat your customers well and your employees better - Interview with Liza Smyth of Formstack
Udgivet: 6.11.2022 -
The killer combination: Customer success, happiness and the right technology - Interview with Prashanth Krishnaswami of Zoho
Udgivet: 25.10.2022 -
Product Led Growth (PLG) is missing a pillar - Interview with Joe Andrews and Martin Schneider of SupportLogic
Udgivet: 17.10.2022 -
The problem of customer indecision and how to get over it - Interview with Matt Dixon
Udgivet: 7.10.2022 -
Customer experience isn't about experience at all. It is about relationships - Interview with James Dodkins of Pega
Udgivet: 30.9.2022 -
CX professionals extol the importance of empathy towards external customers but often overlook its importance with internal ones - Interview with Jack Springman
Udgivet: 20.9.2022 -
Customer success professionals should focus on net revenue retention (NRR) to prove ROI - Interview with You Mon Tsang of ChurnZero
Udgivet: 9.9.2022 -
Not enough companies realize that customer support is your primary gateway to understanding your entire business - Interview with Nooshin Alibhai and Eric Klimuk of Supportbench
Udgivet: 2.9.2022 -
Delivering personalised search experiences in an ethical way - Interview with Angel Maldonado of Empathy.co
Udgivet: 25.8.2022 -
Lack of a clear vision leads to higgledy-piggledy services and experiences - Interview with Ari Weinzweig of Zingermans
Udgivet: 14.8.2022 -
The digitization of the supply chain and its impact on customer experience and sustainability - Interview with Sanjay Brahmawar of Software AG
Udgivet: 5.8.2022 -
Creating a metaverse experience that helps veterans suffering from PTSD - Interview with Robert Bell of 2B3D
Udgivet: 27.7.2022 -
42% of workers feel that digital transformation efforts have made their job more complex - Interview with Don Schuerman of Pega
Udgivet: 19.7.2022 -
Unlocking the hidden value of language to drive personalisation - Interview with Assaf Baciu of Persado
Udgivet: 10.7.2022 -
Design is not design without research - Interview with Alfonso de la Nuez of UserZoom
Udgivet: 30.6.2022 -
The idea that scripts ruin customer experience is a dangerous one - Interview with Jimmy Hosang of TMAC
Udgivet: 20.6.2022 -
Leveraging branded virtual assistants to drive personalisation and innovation - Interview with Eric Turkington of RAIN
Udgivet: 11.6.2022 -
Little personal touches can make all the difference - Interview with Jawad Malik of Idrese
Udgivet: 30.5.2022
An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such related issues. Note: This podcast series was originally known as the RARE Business podcast but rebranded in late 2019 on the back of the publication of my book: Punk CX.
