Punk CX with Adrian Swinscoe
En podcast af Adrian Swinscoe
498 Episoder
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Business Growth Via Strategic Alliances....Done The Right Way - Interview with Marsha Wright
Udgivet: 14.1.2020 -
Customer Satisfaction Is On The Rise Globally - Interview with Sam Boonin, VP Products at Zendesk
Udgivet: 14.1.2020 -
Customer Relationship Management CRM systems can be more human - Interview with Nikolaus Kimla, CEO of pipelinersales.com
Udgivet: 14.1.2020 -
The 9 ½ Principles of Innovative Customer Service - Interview with Chip Bell
Udgivet: 14.1.2020 -
2019 was the year of hype and snake oil when it came to chatbots. 2020 will be a year of pragmatism and real results - Interview with Abinash Tripathy of Helpshift
Udgivet: 13.1.2020 -
Marketing Requires Not Just New Tools and Skills But New Attitudes - Interview with Dee Blick
Udgivet: 11.1.2020 -
Delivering Effective Social Customer Service - Interview with Carolyn Blunt and Martin Hill-Wilson
Udgivet: 11.1.2020 -
How to create a successful, mission driven business in a profit driven world - Interview with Seth Goldman and Barry Nalebuff of Honest Tea
Udgivet: 11.1.2020 -
Leading A Renaissance in English Whisky - Interview with Andrew Nelstrop
Udgivet: 11.1.2020 -
Deliver great customer experience by including your customers - Interview with Mark Hurst of Creative Good
Udgivet: 11.1.2020 -
Learning from the university of the customer and the co-worker - Interview with Kevin Kelly
Udgivet: 11.1.2020 -
Employee engagement is like rolling a snowball uphill - Interview with Peter A. Hunter
Udgivet: 11.1.2020 -
Doing Well, Doing Good And Learning The Lesson Of The Orangutan - Interview with Ken Olisa of Restoration Partners
Udgivet: 11.1.2020 -
Smart proactive customer service that delivers results - Interview with Jim Dicso of SundaySky
Udgivet: 11.1.2020 -
The Tools To Deliver Amazing Customer Service Every Time - Interview With Shep Hyken
Udgivet: 11.1.2020 -
Real life lessons on how to build a social business - Interview with Bian Salins
Udgivet: 11.1.2020 -
Removing the 'friction' from the last mile of customer service - Interview with Yuval Brisker of TOA Technologies
Udgivet: 11.1.2020 -
Customer service done different and fast reinvention of a faceless product category - Interview with Craig Dubitsky of hello
Udgivet: 11.1.2020 -
Improve employee engagement and customer service through the use of humour - Interview with Dave Keeling
Udgivet: 11.1.2020 -
Looptail and changing the world through fully engaged employees and customers - Interview with Bruce Poon Tip
Udgivet: 11.1.2020
An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such related issues. Note: This podcast series was originally known as the RARE Business podcast but rebranded in late 2019 on the back of the publication of my book: Punk CX.