Punk CX with Adrian Swinscoe
En podcast af Adrian Swinscoe
498 Episoder
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Delivering first-class customer service - a law firm's perspective - Interview with QuastelMidgen
Udgivet: 11.1.2020 -
Does your customer experience support customer success and low-effort? - Interview with David Lloyd of Intelliresponse
Udgivet: 11.1.2020 -
Customer engagement and the alignment of sales, marketing and customer service - Interview with Tim Pickard of NewVoiceMedia
Udgivet: 11.1.2020 -
Most websites fail to facilitate the customer journey - Interview with Mark Lancaster of SDL
Udgivet: 11.1.2020 -
It's not about the channels in your support, it's about the support in your channels - Interview with Girish Mathrubootham of Freshdesk
Udgivet: 11.1.2020 -
Behavioural science offers insight how customer experience can be improved - Interview with Prof. Nick Chater
Udgivet: 11.1.2020 -
The changing world of B2B customer experience and what the future looks like - Interview with Charlie Peters of Emerson
Udgivet: 11.1.2020 -
Power to the customer - Interview with Matt Gorniak of G2Crowd
Udgivet: 11.1.2020 -
Warmth, competency and customer experience - Interview with Chris Malone about The Human Brand
Udgivet: 11.1.2020 -
Scaling up excellence is not a footprint problem but a mindset problem - Interview with Huggy Rao
Udgivet: 11.1.2020 -
Everyone can create a 'Genius Bar' customer experience - Interview with Gary Ambrosino of Timetrade
Udgivet: 10.1.2020 -
Customer experience requires a new type of responsive leader - Interview with Sid Banerjee of Clarabridge
Udgivet: 10.1.2020 -
Building valuable customer support communities - Interview with Rob Howard of Zimbra
Udgivet: 10.1.2020 -
The art of selling has to change because the art of buying has changed - Interview with John Jantsch of Duct Tape Marketing
Udgivet: 10.1.2020 -
Not having contracts equalises our relationship with our customers - Interview with John Marick of Consumer Cellular
Udgivet: 10.1.2020 -
Mobile marketing, customer retention and customers expecting to be known - Interview with Jess Stephens of TagPoints
Udgivet: 10.1.2020 -
The habits of leading customer centric businesses - Interview with Bob Thompson
Udgivet: 10.1.2020 -
Neuroscience, customer service and why we should always deliver and never over-promise - Interview with Dr. Jack Lewis
Udgivet: 10.1.2020 -
Great service, great coffee and great people creates loyalty - Interview with Nick Barlow of Small Batch Coffee
Udgivet: 10.1.2020 -
How we built a community of customer advocates - Interview with Joan Babinski of Brainshark
Udgivet: 10.1.2020
An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such related issues. Note: This podcast series was originally known as the RARE Business podcast but rebranded in late 2019 on the back of the publication of my book: Punk CX.