Punk CX with Adrian Swinscoe
En podcast af Adrian Swinscoe
498 Episoder
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Brands with purpose build better relationships with their customers - Interview with Jeremy Waite
Udgivet: 18.12.2019 -
Customer feedback is the most effective way of improving the financial performance of a business - Interview with Guy Letts of CustomerSure
Udgivet: 18.12.2019 -
A degree of humility always succeeds in business - Interview with Michael O’Leary of Ryanair
Udgivet: 12.12.2019 -
Advocate assisted commerce improves customer experience and drives business results - Interview with Scott Pulsipher of Needle
Udgivet: 12.12.2019 -
Improving B2B customer experience through Total User Experience - Interview with Sanish Mondkar of Ariba
Udgivet: 12.12.2019 -
Millennials and how they engage with insurance companies - Interview with Dr Paul Redmond
Udgivet: 12.12.2019 -
Building a better place to work helps develop long term customer relationships - Interview with Sebastian Henkes and Claire Clifford of Sabio
Udgivet: 12.12.2019 -
The pre-life, early life and in-life stages of the employee experience - Interview with Jo Taylor
Udgivet: 12.12.2019 -
How Chief Customer Officers build their organisations customer growth engine - Interview with Jeanne Bliss of CustomerBliss
Udgivet: 12.12.2019 -
Towards a unified view of the customer - Interview with James McGourlay of OpenText
Udgivet: 12.12.2019 -
How we transformed our organisation and our customer experience - Interview with Damian Thompson of Principality Building Society
Udgivet: 12.12.2019 -
Customer experience failures are more likely to be remembered than successes - Interview with Paige O'Neill of SDL
Udgivet: 12.12.2019 -
The state of workplace happiness and why it matters - Interview with Lord Mark Price of Engaging Works
Udgivet: 12.12.2019 -
Having a goal of reducing customer service calls to zero - Interview with Ian Siegel of ZipRecruiter
Udgivet: 9.12.2019 -
Innovation, customer experience and co-design partnerships with your customers - Interview with Gary Miles of Amdocs
Udgivet: 9.12.2019 -
What you do when proactive customer service is in your DNA - Interview with David Politis of BetterCloud
Udgivet: 9.12.2019 -
Next generation marketing automation that drives real customer engagement- Interview with Michael Sharkey and Guy Marion of Autopilot
Udgivet: 9.12.2019 -
How to enhance, extend and crowd source your in-field customer service - Interview with Manuel Grenacher of Mila
Udgivet: 9.12.2019 -
Behavioural science, customer experience and why we should test more things - Interview with Rory Sutherland of #ogilvychange
Udgivet: 9.12.2019 -
What it takes to build an award winning and customer centric culture - Interview with Fiona McSwein of Simply Business
Udgivet: 9.12.2019
An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such related issues. Note: This podcast series was originally known as the RARE Business podcast but rebranded in late 2019 on the back of the publication of my book: Punk CX.