Punk CX with Adrian Swinscoe
En podcast af Adrian Swinscoe
498 Episoder
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Customer service by email and differences across geographies - Interview with Laurence Chami of Eptica
Udgivet: 27.12.2019 -
Do you know if you are irritating your customers? - Interview with Melvin Brand Flu of Livework
Udgivet: 27.12.2019 -
Startupland - Zendesk's journey from a kitchen table in Denmark to the NYSE - Interview with Mikkel Svane
Udgivet: 27.12.2019 -
Proactive customer service will pay back ten fold - Interview with Matt Lautz of Corvisa
Udgivet: 27.12.2019 -
Compliments received are a leading indicator of service culture improvement - Interview with Ron Kaufman of UP! Your Service
Udgivet: 27.12.2019 -
Customer service, customer experience and millennials - Interview with Micah Solomon
Udgivet: 27.12.2019 -
Behavioural science is a gold mine for service design and customer experience - Interview with Nicolae Naumof
Udgivet: 27.12.2019 -
Are you making it hard for your customers to give you feedback? - Interview with Gizlo
Udgivet: 27.12.2019 -
Turning your customers into a horde of zombie loyalists - Interview with Peter Shankman
Udgivet: 27.12.2019 -
Social listening could replace traditional voice of the customer methods - Interview with Dana Miller of Crimson Hexagon
Udgivet: 27.12.2019 -
Text messaging: a customer service channel whose time has come - Interview with John Huehn of In The Chat
Udgivet: 27.12.2019 -
Scaling customer and employee trust - Interview with Peter Muhlmann of Trustpilot
Udgivet: 27.12.2019 -
Customer experience: UK brands are 2-3 years behind the US - Interview with David Conway of Nunwood
Udgivet: 27.12.2019 -
Copying your way to increased innovation, creativity and competitive advantage - Interview with Mark Earls
Udgivet: 27.12.2019 -
Different customers have different journeys and needs - Interview with Daniel Lind of Qmatic
Udgivet: 27.12.2019 -
The winner of the 2019 CX Leader of the Year - Interview with Sandra De Zoysa, Chief Customer Officer of Dialog Axiata
Udgivet: 23.12.2019 -
Creating a great place to work is the best business investment decision you could ever make - Interview with Henry Stewart
Udgivet: 18.12.2019 -
Great customer service and customer experience requires emotional intelligence (EQ) - Interview with Jo Causon of The Institute of Customer Service
Udgivet: 18.12.2019 -
Inbound and content marketing may make up 80% of all marketing in the future - Interview with Mike Volpe of Hubspot
Udgivet: 18.12.2019 -
Our customer service and success is driven by happy people all striving for the same high standards: Interview with Will Beckett of Hawksmoor
Udgivet: 18.12.2019
An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such related issues. Note: This podcast series was originally known as the RARE Business podcast but rebranded in late 2019 on the back of the publication of my book: Punk CX.