Punk CX with Adrian Swinscoe
En podcast af Adrian Swinscoe
498 Episoder
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When it comes to B2B customer experience most firms still have a lot of work to do - Interview with Nick Hague of B2B International
Udgivet: 26.11.2019 -
Every great business has a backstory that drives and compels the work they do - Interview with Bernadette Jiwa
Udgivet: 26.11.2019 -
Should you be considering using blockchain for your customer loyalty program? - Interview with Jessica Groopman and Jeremiah Owyang
Udgivet: 26.11.2019 -
Digital transformation and the pursuit of customer centricity: Lessons from the frontline - Interview with Martijn Gribnau of Genworth Financial
Udgivet: 26.11.2019 -
Getting help is often fraught with friction. It shouldn’t be - Interview with Tom Martin of Glance Networks
Udgivet: 26.11.2019 -
Relevance, personalization and what many firms are missing when it comes to GDPR - Interview with Rob Walker of Pega
Udgivet: 26.11.2019 -
The finish is just as important as the start of any experience - Interview with Pauline Wilson of Virgin Holidays
Udgivet: 26.11.2019 -
Customer engagement, AI and GDPR Article 22 - Interview with Jeff Nicholson of Pega
Udgivet: 26.11.2019 -
Delivering a personalized customer experience the Zappos Way - Interview with Alex Genov of Zappos
Udgivet: 26.11.2019 -
Applying design thinking to culture change and employee experience - Interview with Karen Jaw-Madson
Udgivet: 26.11.2019 -
Creating a learning environment that drives better sales and customer success outcomes - Interview with Pat Lynch of MindTickle
Udgivet: 26.11.2019 -
25 behavioural biases and how they influence the choices our customers make - Interview with Richard Shotton
Udgivet: 26.11.2019 -
Most of customer experience is cleaning and sweeping - Interview with Gerry McGovern
Udgivet: 26.11.2019 -
A new model of business and leadership is needed: Lessons from one of the UK’s best companies to work for - Interview with Jason Stockwood
Udgivet: 26.11.2019 -
Convenience helps you stand out and creates fierce loyalty - Interview with Shep Hyken
Udgivet: 26.11.2019 -
Design is how we treat each other - Interview with Rie Nørregaard
Udgivet: 26.11.2019 -
The secrets behind Airbnb's customer experience - Interview with Joseph Michelli
Udgivet: 25.11.2019 -
How to make your people SUPERENGAGED - Interview with Nikki Gatenby
Udgivet: 24.11.2019 -
Are you willing to delight the specific? - Interview with Seth Godin about his new book: This Is Marketing
Udgivet: 24.11.2019 -
Getting the human and tech balance right in customer experience - Interview with Julia Ahlfeldt
Udgivet: 24.11.2019
An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such related issues. Note: This podcast series was originally known as the RARE Business podcast but rebranded in late 2019 on the back of the publication of my book: Punk CX.