Punk CX with Adrian Swinscoe
En podcast af Adrian Swinscoe
498 Episoder
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Is your culture hurricane fit? - Interview with Jonathan Rowe of nCino
Udgivet: 24.11.2019 -
Leaders should experience what it is like to be one of their own customers more often - Interview with Shaun Belding
Udgivet: 24.11.2019 -
Becoming a trusted company is an absolute requirement of a winning strategy - Interview with Christopher Roark of Accenture
Udgivet: 24.11.2019 -
What The Great Escape can teach us about Future Fit leadership - Interview with Mike Perk
Udgivet: 24.11.2019 -
9 Trends shaping the future of marketing and CX in 2019 - Interview with Jeremy Korst
Udgivet: 24.11.2019 -
Going from good to great in customer experience - Interview with Rachel Haworth of Coventry Building Society
Udgivet: 24.11.2019 -
Playing the customer experience game to win - Interview with Nienke Bloem
Udgivet: 24.11.2019 -
Building your positivity muscle and the impact it can have on customer experience - Interview with Matt Prowse of IAG
Udgivet: 24.11.2019 -
What more empathy in business and artificial intelligence (AI) will look like - Interview with Minter Dial
Udgivet: 24.11.2019 -
The six core elements of ROCKSTAR customer experience - Interview with James Dodkins
Udgivet: 24.11.2019 -
Analytics isn't something you buy, it is something that you do - Interview with Larry Skowronek of NICE
Udgivet: 16.11.2019 -
Most businesses would be shocked to see the experience they are inflicting on their customers - Interview with David Cancel
Udgivet: 16.11.2019 -
What's stopping you from doing the best work of your life? - Interview with Aaron Dignan
Udgivet: 16.11.2019 -
Research insights into gathering effective feedback, the use of different metrics and generational differences around channel choice - Interview with Steve Morrell of Contact Babel
Udgivet: 15.11.2019 -
Our people first, customers second approach drives our growth - Interview with Tom van der Lubbe of Viisi
Udgivet: 9.11.2019 -
Only 20 percent of support teams provide self service and other customer experience trends - Interview with Jeff Titterton
Udgivet: 7.11.2019 -
Understanding friction and reward in customer experience – Interview with Richard Hammond and Rocky Howard of Uncrowd
Udgivet: 3.11.2019 -
CEOs have to come to accept that CX is their responsibility - Interview with Jeanne Bliss
Udgivet: 3.11.2019 -
Agatha, NLU and turning customer support agents into geniuses - Interview with Deon Nicholas of Forethought.ai
Udgivet: 3.11.2019 -
You can't transform something you don't understand - Interview with Annette Franz
Udgivet: 3.11.2019
An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such related issues. Note: This podcast series was originally known as the RARE Business podcast but rebranded in late 2019 on the back of the publication of my book: Punk CX.