Punk CX with Adrian Swinscoe
En podcast af Adrian Swinscoe
498 Episoder
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Audio is an overlooked dimension of the customer experience - Interview with Jeff Yasuda of Feed.fm
Udgivet: 3.11.2019 -
Taziki's is closing the disability employment gap and enriching their customer and employee experience at the same time - Interview with Dan Simpson
Udgivet: 3.11.2019 -
If you want to improve your B2B customer experience, manage customer distress - Interview with Robert C. Johnson of TeamSupport
Udgivet: 3.11.2019 -
The Commonwealth of Self Interest and customer engagement - Interview with Paul Greenberg
Udgivet: 3.11.2019 -
Given the choice 75 percent of customers would prefer to use messaging channels for service - Interview with Joshua March of Conversocial
Udgivet: 3.11.2019 -
Real competitive advantage in customer experience comes from understanding customers and what drives them away - Interview with David Avrin
Udgivet: 3.11.2019 -
Gender and diversity imbalances will impact your ability to connect with and serve your customers - Interview with Adriana Gascoigne of Girls In Tech
Udgivet: 3.11.2019 -
A lack of executive desire and recognition is holding back customer service - Interview with Michael Redbord of Hubspot
Udgivet: 3.11.2019 -
How using a network of experts can dramatically improve customer service automation - Interview with Antony Brydon of Directly
Udgivet: 3.11.2019 -
How your procurement team is impacting both your employee and customer experience - Interview with Todd Olson of Pendo
Udgivet: 3.11.2019 -
Becoming more empathetic can be hard. Pega's new AI-powered Customer Empathy Advisor aims to help - Interview with Rob Walker of Pega
Udgivet: 3.11.2019 -
The good, the bad and the ugly of customer service - Interview with Tom Libretto of Pega
Udgivet: 3.11.2019 -
C+/B- is the grade the customer experience industry currently deserves - Interview with Bruce Temkin
Udgivet: 3.11.2019 -
The removal of friction represents a huge opportunity for customer experience - Interview with Roger Dooley
Udgivet: 3.11.2019 -
Behavioural economics, alchemy, customer experience and the power of ideas that don't make sense - Interview with Rory Sutherland
Udgivet: 3.11.2019 -
Everyone in an organisation should be a loyalty leader - Interview with Sandy Rogers of FranklinCovey
Udgivet: 3.11.2019 -
How many exposure hours have you had with your customers over the last few months? - Interview with Andy MacMillan of UserTesting
Udgivet: 3.11.2019 -
New tech at work and improving the employee experience - How to get it right - Interview with Carrie Duarte
Udgivet: 3.11.2019
An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such related issues. Note: This podcast series was originally known as the RARE Business podcast but rebranded in late 2019 on the back of the publication of my book: Punk CX.