Questions for now - Compelling perspectives on digital CX

62 Episoder

1. Using data to understand customers from Wix.com

   Udgivet: 21.6.2019
2. How Dropbox converts freemium users into premium payers

   Udgivet: 7.6.2019
3. The CX guru showing great companies how to be amazing

   Udgivet: 31.5.2019
4. Meet the CX leader who learned her trade in the trenches

   Udgivet: 24.4.2019
5. WIA – Conall Laverty, Founder & CEO

   Udgivet: 11.4.2019
6. How Headspace converts new users into customers for life

   Udgivet: 15.3.2019
7. Getting clever about CRM - Insights from Salesforce

   Udgivet: 11.2.2019
8. The importance of a customer-first mindset - Insights from HubSpot

   Udgivet: 19.3.2018
9. How I raised Net Promoter Score from 8 to 68 - Alan McNab, MD EMEA of Velocidi

   Udgivet: 13.3.2018
10. Scaling CX - A talk with Airbnb's head of global customer experience

    Udgivet: 5.3.2018
11. 7 imperatives for moving your customer experience to the next level

    Udgivet: 19.2.2018
12. Jeffrey Puritt - President & CEO, TELUS International

    Udgivet: 5.2.2018
13. Rod Jones - the man who helps CX Leads make better decisions

    Udgivet: 21.1.2018
14. Leadership coaching - Insights from tech giant Airbnb (with Renn Vara)

    Udgivet: 8.1.2018
15. Cogs and Marvel - Roisin Callaghan, CEO C&G USA

    Udgivet: 24.12.2017
16. Vivino - Chad Boonsupa, Global VP of Customer Experience

    Udgivet: 10.12.2017
17. Getting personal: Leveraging the power of IoT and big data (with Strava)

    Udgivet: 27.11.2017
18. Peter Ryan - Ryan Strategic Advisory

    Udgivet: 22.11.2017
19. Asana - Brian Boroff, Head of Customer Success, Services and User Operations

    Udgivet: 12.11.2017
20. GoFundMe - Morgan Wood, Head of Customer Happiness

    Udgivet: 29.10.2017