The Customer Success Channel
En podcast af Planhat & Anika Zubair
73 Episoder
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A special episode: Big thanks to Anika, and a cheerful hello to Malin!
Udgivet: 21.2.2024 -
Brandon Ramsey, Head of CS at OnsiteIQ - Customer success is not sales
Udgivet: 31.1.2024 -
Sue Nabeth Moore, Co-founder of Success Chain - Planning for Customer Success in 2024
Udgivet: 15.12.2023 -
Maranda Dziekonski, Senior VP of CS at Datasembly - The importance of revenue in CS
Udgivet: 16.11.2023 -
Chris Regester, CCO at Planhat - Delivering customer outcomes with a value framework
Udgivet: 18.10.2023 -
Dan Ennis, Scale Team Manager at Monday.com - The art of scaling Customer Success
Udgivet: 20.9.2023 -
Tulasi Ryali, Senior CSM at Siemens - How to become the best CSM of the year
Udgivet: 23.8.2023 -
Shannon Nishi, Director of CS at Customer.io - Sustainable growth in Customer Success
Udgivet: 13.7.2023 -
Declan Ivory, VP of CS at Intercom - AI and the new age of customer support
Udgivet: 26.6.2023 -
Jan Young, Principal Consultant for The Success League - AI in Customer Success
Udgivet: 19.5.2023 -
Carly Agar, Founder and CEO at CarlyAgar - Laid off in CS, what to do next?
Udgivet: 18.4.2023 -
Jay Nathan, EVP and CCO at Higher Logic - How to manage churn in turbulent times
Udgivet: 22.3.2023 -
Julie Raeder, CS Coach at Dooly - Transition into Customer Success
Udgivet: 22.2.2023 -
Jennifer Yorke, CCO at Omertria - Customer Success in a recession
Udgivet: 25.1.2023 -
Prashanth Jothi, CSM at HubSpot - A day in the life of a CSM
Udgivet: 20.12.2022 -
Gemma Cipriani-Espineira, CCO at Chili Piper - CCO Metrics: How to convince the C-Suite
Udgivet: 22.11.2022 -
Claire O'Regan, Director of CS at Juro - How to drive time to value for customers in only 14 days
Udgivet: 25.10.2022 -
Markus Rentsch, CEO at Remark-able - How to grow CS while focusing on customer outcomes
Udgivet: 20.9.2022 -
Irit Eizips, CCO & CEO at CSM Practice - How to close a renewal with an upsell
Udgivet: 23.8.2022 -
Pat Phelan, CCO at GoCardless - Charging for Customer Success
Udgivet: 13.7.2022
At Planhat we believe customer success is everybody’s business, and with this podcast - we want to help you succeed. Our host Anika Zubair, discusses customer success with leaders in the B2B SaaS and tech space. We dive into important and relevant topics to help spread knowledge about customer success and help companies center their business around customers. Because when a companies customers become successful, so does the company. Learn from the best at www.planhat.com
