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The Customer Success Channel

41 Episoder | Ekonomi

Our American listeners can also listen to The Customer Success Channel at our American site

Episoder

Emmanuel Malanda, Global Head of CS at Calypso - Data Driven Workflows & Scaling CS Operations

Publicerades 5/11/2021

Elisabeth Courland, Digital CSM at Talentsoft - Data Driven Customer Journey in Digital CS

Publicerades 4/12/2021

Kristi Faltorusso, VP of Customer Success at IntelliShift - Switching from reactive to proactive CS

Publicerades 3/10/2021

Kellie Lucas, CS Author & Coach - Customer feedback, turning feedback into insights

Publicerades 2/10/2021

Ray Rauch, VP of Customer Success at Concord - Evolution of the CSM

Publicerades 1/11/2021

Alex Farmer, VP of Customer Success at Cognite - Building a customer advocacy program

Publicerades 11/30/2020

Fran Beckley, Head of Client Services at SourceBreaker - Keeping CSMs engaged at work and career development

Publicerades 11/4/2020

George C. Huang, Director of Customer Experience & Success at Remo - How to go from $0 to $5m in SaaS revenue within a span of 3 months without any VC funding

Publicerades 10/1/2020

Chris Jones, Director of CS, EMEA at Enboarder - Remote Customer Onboarding

Publicerades 9/2/2020

Nabil Dabbagh, Head of CS at DeepCrawl - Restructuring a Customer Success Organisation

Publicerades 8/6/2020

Anna Poorna, Head of Community at Freshworks - How to build a Customer Success Community

Publicerades 7/9/2020

Lauren Cumming, Head of CS at Fixflo - Growing Customer Success from a Startup to a Scaleup

Publicerades 6/3/2020

Dan Farley, VP of CS at Seenit - How to make impactful Customer Success changes during COVID-19

Publicerades 5/7/2020

Rav Dhaliwal, VC Investor - How Customer Success Drives Company Valuation

Publicerades 4/15/2020

Adrian Beck, Senior Director of CS at Tanium - Scaling a Customer Success Organisation

Publicerades 3/11/2020

Violaine Yziquel, Director of CS at Box - Managing Customer Success with Third Party Vendors

Publicerades 9/24/2018

Paul Henderson, Founder of Outcome Leaders - How to Focus on Success Driven Outcomes

Publicerades 7/23/2018

Zachary Schulte, from MeetEdgar - Customer Experience & Usability; Essential components of customer success

Publicerades 7/10/2018

Cristina Fonseca, Co-Founder of Talkdesk - How Machine Learning Can Empower Customer Success Managers

Publicerades 6/26/2018

Listen to our podcast to learn all about customer success! Our host Anika Zubair, discusses customer success with leaders in the B2B SaaS and tech space. We dive into important and relevant topics to help spread knowledge about CS. Planhat is helping hundreds of modern technology companies worldwide center their business around their customers in order to maximize customer success and customer lifetime value. Learn more at www.planhat.com