The Customer Success Channel
En podcast af Planhat & Anika Zubair
73 Episoder
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Marco Carrubba, Director of CS at Microsoft - How to design CS for a mature organization
Udgivet: 17.6.2022 -
Marija Skobe-Pilley, Head of CS (EMEA) at Clickup - How to expand CS in EMEA
Udgivet: 18.5.2022 -
Bill Cushard, General Manager at Dragonboat - The role of Customer Education in CS
Udgivet: 20.4.2022 -
Harini Gokul, Head of Customer Success at AWS - Moving from defense to offense in CS
Udgivet: 17.3.2022 -
Erika Villarreal, Senior CSM at Condeco - How to build your personal brand in CS
Udgivet: 28.2.2022 -
Matt Myszkowski, VP of CE (EMEIA) at Cision - Mental health in CS: It's ok not to be ok!
Udgivet: 19.1.2022 -
Vijay Mehrotra, Professor at the University of San Francisco - The world's first university degree in Customer Success
Udgivet: 21.12.2021 -
Andrew Marks, Co-Founder of SuccessHACKER - How to build effective health scores
Udgivet: 17.11.2021 -
David Jackson, CS Coach, Author and CEO at TheCustomer.Co - Think People, not Customers
Udgivet: 12.10.2021 -
Jeff Heckler, Director of CS Solutions at MarketSource - Scaling CS teams and CS Models
Udgivet: 7.9.2021 -
Jennifer Cramer, VP of Customer Success at Planhat - Is all churn bad?
Udgivet: 10.8.2021 -
Emily Garza, AVP of Customer Success at Fastly - CS responsibility for revenue
Udgivet: 1.7.2021 -
Wayne McCulloch, Global Head of CS (SaaS) at Google Cloud - The taboos of Customer Success
Udgivet: 10.6.2021 -
Emmanuel Malanda, Global Head of CS at Calypso - Data Driven Workflows & Scaling CS Operations
Udgivet: 11.5.2021 -
Elisabeth Courland, Digital CSM at Talentsoft - Data Driven Customer Journey in Digital CS
Udgivet: 12.4.2021 -
Kristi Faltorusso, VP of Customer Success at IntelliShift - Switching from reactive to proactive CS
Udgivet: 10.3.2021 -
Kellie Lucas, CS Author & Coach - Customer feedback, turning feedback into insights
Udgivet: 10.2.2021 -
Ray Rauch, VP of Customer Success at Concord - Evolution of the CSM
Udgivet: 11.1.2021 -
Alex Farmer, VP of Customer Success at Cognite - Building a customer advocacy program
Udgivet: 30.11.2020 -
Fran Beckley, Head of Client Services at SourceBreaker - Keeping CSMs engaged at work and career development
Udgivet: 4.11.2020
At Planhat we believe customer success is everybody’s business, and with this podcast - we want to help you succeed. Our host Anika Zubair, discusses customer success with leaders in the B2B SaaS and tech space. We dive into important and relevant topics to help spread knowledge about customer success and help companies center their business around customers. Because when a companies customers become successful, so does the company. Learn from the best at www.planhat.com
