The CX Tipping Point®
En podcast af Dorris Consulting International
54 Episoder
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EP 53 - Transforming the Journey for First-Time Filers: How the IRS is Elevating Customer Experience featuring Angela Render
Udgivet: 14.1.2025 -
EP 52 - 2024 Year in Review of Government Customer Experience featuring Dan Barrett, Lee Becker, Amanda Chavez, MaryAnn Monroe & Mary Schwarz
Udgivet: 3.12.2024 -
EP 51 - Insights from Government Contact Center Leaders ft Meghan Daly, Nikki French, Simchah Suveyke-Bogin & Keith Thurston
Udgivet: 12.11.2024 -
SPECIAL EDITION | EP 50 - Navigating the Presidential Transition
Udgivet: 29.10.2024 -
EP 49 - Veggies for Vets featuring Dr. Isabel Kozak & Diana Gregory
Udgivet: 15.10.2024 -
EP 48 - Insights from the 2024 Service to the Citizen Government and Industry Executives of the Year
Udgivet: 10.9.2024 -
EP 47 - The Importance of Contact Centers in Delivering Services featuring Chad Thyes
Udgivet: 13.8.2024 -
EP 46 - Insights on How Intergenerational Workforces, Value Streams and Innovation Drive Outstanding Services to the Public featuring Dr. Bill Brantley
Udgivet: 9.7.2024 -
EP 45 - Turning Touch Points Into Trust Points at the Department of Homeland Security featuring Dana Chisnell & Stephanie Moore
Udgivet: 11.6.2024 -
EP 44 - Insights as USAGov Transitions to be the Front Door for the Public's Life Events ft Leilani Martínez & Marietta Jelks
Udgivet: 14.5.2024 -
EP 43 - How the Office of the CIO in the Air Force Implemented Customer Experience featuring Colt Whittall
Udgivet: 9.4.2024 -
EP 42 - How Human Centered Design can Improve Services Around the World featuring Nilufer Erdebil
Udgivet: 12.3.2024 -
EP 41 - Highlights of GSA's Customer Experience (CX) Initiatives featuring Camille Tucker
Udgivet: 13.2.2024 -
EP 40 - Insights on Delivering Digital Experiences from the Office of the Federal CIO featuring Noreen Hecmanczuk
Udgivet: 9.1.2024 -
SPECIAL EDITION | EP 39: Reflecting on Government Customer Experience in 2023 ft Industry Leaders in Government Customer Experience
Udgivet: 18.12.2023 -
EP 38 - Using the Levers of Government to Drive Improved Performance featuring Robert Shea & Adam Hughes
Udgivet: 12.12.2023 -
EP 37: Insights from the IRS' Taxpayer Experience Office featuring Courtney Kay-Decker
Udgivet: 14.11.2023 -
EP 36 - How the VA's Innovation Ecosystem Reduced Veterans' Missed Medical Appointments featuring Dr. Indra Sandal & Gregory Goins
Udgivet: 10.10.2023 -
EP 35 - Leveraging Innovation to Improve Digital Services in the Defense Health Agency featuring Robert Kayl
Udgivet: 20.9.2023 -
EP 34 - How the VA's Nutrition and Food Services Program Improves the Lives of Veterans ft Dr. Anne Utech
Udgivet: 15.8.2023
The CX Tipping Point® Podcast was launched to increase the awareness of how the business discipline of customer experience can improve the delivery of government services. How can we leverage the best practices in the commercial industry within the constraints of government. We are bringing you the only podcast focused on improving the experience that citizens, businesses and governments have when interacting, engaging and transacting with the government.
