The CX Tipping Point®
En podcast af Dorris Consulting International
54 Episoder
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EP 33 - Insights from the Executive and Legislative Branches on Government Customer Experience featuring Matthew Cornelius
Udgivet: 11.7.2023 -
EP 32 - Digital Transformation: The Intersection of IT Modernization and Customer Experience featuring Bajinder Paul
Udgivet: 13.6.2023 -
EP 31 - Lessons Learned in Managing Cross-Agency Programs through Recreation.gov
Udgivet: 9.5.2023 -
EP 30 - How Transformational Leaders Drive Improved Performance featuring John Riordan
Udgivet: 18.4.2023 -
EP 29 - Balancing Cybersecurity and CX in the Delivery of Digital Services featuring Cybersecurity & Customer Experience SMEs
Udgivet: 28.3.2023 -
EP 28 - How NTT Data Leveraged Existing Programs to Assist Colleges and Universities During Covid featuring Noel Hara
Udgivet: 14.2.2023 -
EP 27 - Digital-First Customer Experience, But Not Digital Only featuring Maximus Federal's Andy Beamon & MaryAnn Monroe
Udgivet: 10.1.2023 -
EP 26 - Using Customer Data to Improve the Experience at Federal Student Aid featuring Nicole Callahan
Udgivet: 13.12.2022 -
EP 25 - The Importance of Contact Centers in Delivering Excellent, Equitable, and Secure Federal Services featuring Evan Davis, Maximus Federal
Udgivet: 8.11.2022 -
EP 24 - How Diversity, Equity, Inclusion and Accessibility Improves the Lives of the Public and Employees featuring Kimberly Walton
Udgivet: 11.10.2022 -
EP 23 - VA's Use of Innovation to Improve Healthcare of Veterans featuring VHA Office of Healthcare, Innovation and Learning
Udgivet: 13.9.2022 -
EP 22 - Insights on How the Federal Government is Implementing Customer Experience
Udgivet: 9.8.2022 -
EP 21 - Granicus: Leveraging Subscription Data to Understand Your Customers
Udgivet: 12.7.2022 -
EP 20 - Kshemendra Paul: Customer Experience: Unlocking the Power of Data
Udgivet: 14.6.2022 -
EP 19 - Dr. Liz Herman: Knowledge Management: The Secret Ingredient to Delivering an Omnichannel Experience
Udgivet: 16.5.2022 -
SPECIAL EDITION | EP 18: Lessons Learned from the Federal Government's Leading Customer Experience Leaders
Udgivet: 2.5.2022 -
EP 17 - Wendy Bhagat: Improving and Simplifying the Federal Student Aid Process
Udgivet: 11.4.2022 -
EP 16 - Airis McCottry Gill: How Employee Experience at the VA Impacts the Veterans’ Experience
Udgivet: 14.3.2022 -
EP 15 - Ken Corbin: Transforming the Taxpayer Experience
Udgivet: 7.2.2022 -
EP 14 - Simchah Suveyke-Bogin: Implementing Customer Experience at the Department of Agriculture
Udgivet: 10.1.2022
The CX Tipping Point® Podcast was launched to increase the awareness of how the business discipline of customer experience can improve the delivery of government services. How can we leverage the best practices in the commercial industry within the constraints of government. We are bringing you the only podcast focused on improving the experience that citizens, businesses and governments have when interacting, engaging and transacting with the government.
