The CX Tipping Point®
En podcast af Dorris Consulting International
54 Episoder
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EP 13 - Reflections on GovCX in 2021
Udgivet: 13.12.2021 -
EP 12 - Scott Weiss: Perspectives of GovCX & Innovation from a Former White House Presidential Innovation Fellow
Udgivet: 8.11.2021 -
EP 11 - Barbara Morton: CX Lessons Learned from the VA’s Veterans Experience Office
Udgivet: 11.10.2021 -
EP 10 - Robert Shea: Insights on the Importance of Customer Experience from a Senior Executive
Udgivet: 13.9.2021 -
EP 9 - Jon Kraden: Do Customer Experience and Cybersecurity Go Together?
Udgivet: 9.8.2021 -
EP 8 - Brenda Wensil: How Customer Experience Strategies and Methodologies Improved the Experience of Borrowers in the Federal Student Aid Program
Udgivet: 19.7.2021 -
EP 7 - Dan Barrett: Learn from a CX Early Adopter at the US Postal Service
Udgivet: 14.6.2021 -
EP 6 - Joseph Michelli, Ph.D.: Insights and Advice from a Leading Business and Customer Experience Expert
Udgivet: 10.5.2021 -
EP 5 - Crystal Philcox: How Customer Experience is Being Implemented in GSA
Udgivet: 12.4.2021 -
EP 4 - Mariela Cardona: CX Insights from an Early Trailblazer at USCIS
Udgivet: 8.3.2021 -
EP 3 - Brian Whittaker: Customer Experience and the Impact of Diversity and Inclusion
Udgivet: 7.2.2021 -
EP 2 - Tim Conway & Ann Steward: CX Insights from Around the World
Udgivet: 1.2.2021 -
EP 1 - Lee Becker: Perspectives on CX
Udgivet: 26.1.2021 -
Trailer
Udgivet: 22.1.2021
The CX Tipping Point® Podcast was launched to increase the awareness of how the business discipline of customer experience can improve the delivery of government services. How can we leverage the best practices in the commercial industry within the constraints of government. We are bringing you the only podcast focused on improving the experience that citizens, businesses and governments have when interacting, engaging and transacting with the government.
