The Delighted Customers Podcast with Mark Slatin
En podcast af Mark Slatin | The Agile Brand - Torsdage
130 Episoder
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#110 Why Your Survey Scores May Be Misleading
Udgivet: 14.11.2024 -
#109 Strategies to Measure and Prove the Value of Customer Experience Investments
Udgivet: 7.11.2024 -
#108 The 'Web of Data': Enhancing CX through Effective Data Integration
Udgivet: 31.10.2024 -
#107 Strategy Meets CX: A Conversation with Seth Godin on 'This is Strategy'
Udgivet: 24.10.2024 -
#106: Avoiding the Metric-Centric Trap
Udgivet: 17.10.2024 -
#105 In the Shoes of a Cancer Patient: Loretta Muss on Advisory Councils, Burnout, and Personalizing Patient Care
Udgivet: 10.10.2024 -
#104: Common Barriers to CX Success and How to Overcome Them
Udgivet: 3.10.2024 -
#103: Using Data Visualization to Get Executive Buy-In
Udgivet: 26.9.2024 -
#102: Compassionomics: The Revolutionary Scientific Evidence That Caring Makes a Difference
Udgivet: 19.9.2024 -
#101: CX-PRO - Beyond the Basics: Book Review with the Editor
Udgivet: 9.9.2024 -
#100: Watermark’s CX ROI Study: Proving Its Value to Executives and Skeptics
Udgivet: 5.9.2024 -
#99: From Helping My Deaf Parents to Revolutionizing Customer Experience with AI
Udgivet: 29.8.2024 -
#98: Trust in CX: Lessons from the Executive Assistant to Ronald Reagan
Udgivet: 22.8.2024 -
#97: The Future of Customer Experience: AI and Actionable Data with Ken Peterson, President, QuestionPro Customer Experience
Udgivet: 15.8.2024 -
#96 Building a CX Culture: Everence Federal Credit Union CEO and President
Udgivet: 8.8.2024 -
#95: Transforming the Patient Experience through Effective Communication with Rachel Hitt, MD, Medical Director of Patient Experience - Tufts Medical Center
Udgivet: 1.8.2024 -
#94: Improving Customer Loyalty through Martech and AI-Powered Solutions
Udgivet: 25.7.2024 -
#93: Driving Superior Customer Experience with AI and Digital Transformation
Udgivet: 18.7.2024 -
#92 Transforming Workplace Culture: Dr. James Killian on Employee Experience
Udgivet: 11.7.2024 -
#91: The Science of Sticky Ideas: Crafting Memorable CX Strategies
Udgivet: 4.7.2024
Welcome to the Delighted Customers Podcast, your go-to resource for practical insights and thought leadership in enhancing customer experiences. Recently ranked in the top 20 on Apple’s Management charts in the US, we bring you discussions with top experts aimed at empowering leaders to elevate customer experience.
