The Delighted Customers Podcast with Mark Slatin
En podcast af Mark Slatin | The Agile Brand - Torsdage
130 Episoder
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#90: Ritz Carlton: Inside the Founder and Former President's Customer-Centric Culture
Udgivet: 27.6.2024 -
#89: Salesforce’s Approach to Customer Success, AI, & CX
Udgivet: 20.6.2024 -
#88: How Bilt Uses 3-D Instructions to Enrich Lives
Udgivet: 13.6.2024 -
#87: Empathy-Driven Leadership
Udgivet: 6.6.2024 -
#86: The Power of Social Identity on CX with Professor Gary David
Udgivet: 30.5.2024 -
#85: The Science of Brand Love
Udgivet: 23.5.2024 -
#84: Leading Change by Leveraging Trust with Charles H. Green
Udgivet: 16.5.2024 -
#83: Lessons from Taylor Swift About How to Create Superfans with Brittany Hodak
Udgivet: 9.5.2024 -
#82: The Role of Qualitative Research in Experience Design with Jennifer Ashman, Principal, CX Amplified
Udgivet: 2.5.2024 -
#81: Strategies for making cx your growth engine
Udgivet: 25.4.2024 -
#80: Designing Experiences that drive loyalty
Udgivet: 18.4.2024 -
#79: Lessons from an ER doctor w/Dr. Judy Wolfe, Associate Chief Experience Officer, Cleveland Clinic
Udgivet: 11.4.2024 -
#78: Three Keys to Driving Customer Advocates
Udgivet: 4.4.2024 -
#77: Joe Pine: The Origin of "Customer Experience," The Experience Economy, and What's Next
Udgivet: 28.3.2024 -
#76: Pink Zebra Moving: Differentiating on CX for Explosive Growth with CEO, Ron Holt
Udgivet: 21.3.2024 -
#75: What’s the Pioneering Edge for Today’s CX Leaders according to the NPS Creator
Udgivet: 14.3.2024 -
#74: Closing the Gap Between Brand Promise and Customer Experience with Nick Zeisler
Udgivet: 7.3.2024 -
#73: Bruce Temkin's Blueprint for Fostering Trust in CX and Beyond
Udgivet: 28.2.2024 -
#72: The Crossroads of CX and UX: A Conversation with Darren Hood
Udgivet: 22.2.2024 -
#71: The Contagious Enthusiasm and Customer Intimacy Quadrant with Mary Poppen
Udgivet: 15.2.2024
Welcome to the Delighted Customers Podcast, your go-to resource for practical insights and thought leadership in enhancing customer experiences. Recently ranked in the top 20 on Apple’s Management charts in the US, we bring you discussions with top experts aimed at empowering leaders to elevate customer experience.
