The Modern Customer Podcast
En podcast af Blake Morgan - Tirsdage
452 Episoder
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The AI Powering 5 Billion Customer Resolutions—and the Future It’s Creating for Service
Udgivet: 6.5.2025 -
Reimagining Healthcare Experience Through Feedback and AI
Udgivet: 29.4.2025 -
Why Most AI in CX Is Missing the Mark—and What Comes Next
Udgivet: 22.4.2025 -
How Creative Thinking Unlocks the True Power of AI in CX
Udgivet: 15.4.2025 -
The $1.3 Trillion CX Opportunity: It Starts with Creative AI Leadership
Udgivet: 8.4.2025 -
Agentic AI, Customer Resolution, and the Future of Zendesk’s CX Vision
Udgivet: 3.4.2025 -
What Drives Customers to Buy—And What Holds Them Back
Udgivet: 1.4.2025 -
Inside Walmart’s EX Strategy: How 2.1 Million Associates Are Powering CX Innovation
Udgivet: 25.3.2025 -
AI and CX: The Shift Toward Smarter, Seamless Service
Udgivet: 18.3.2025 -
How the 80/20 Rule, AI, and Leadership Drive Business Growth
Udgivet: 11.3.2025 -
Proving AI’s ROI: How SAP Concur Transformed Customer Support & Reduced Costs
Udgivet: 4.3.2025 -
AI-Powered Marketing: How to Personalize Without Overstepping Customer Trust
Udgivet: 25.2.2025 -
How Coveo’s AI Helps Leading Organizations Personalize at Scale
Udgivet: 18.2.2025 -
Building A Customer-Centric Culture Through Operations At T-Mobile
Udgivet: 11.2.2025 -
Building a Service Culture: Practical Strategies for Customer Experience Success
Udgivet: 4.2.2025 -
Proactive Strategies for Customer Success: Personalization, Relationships, and AI
Udgivet: 28.1.2025 -
Customer Trust: Why It Matters and How to Measure It
Udgivet: 21.1.2025 -
Building a Customer-Centric AI Strategy: Start Small, Automate, and Scale Effectively
Udgivet: 14.1.2025 -
Innovation and Creativity in Customer Experience: Leading with Purpose in 2025
Udgivet: 7.1.2025 -
How Hotels Can Deliver Unforgettable Guest Experiences
Udgivet: 30.12.2024
Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier and better, featuring experts that provide simple, tangible advice you can immediately apply at your own organization. Today’s customers have the luxury of choice. The answer is simple; choose customer experience and customers will choose you. Learn how to put a stake in the ground on customer experience by tuning into The Modern Customer Podcast each week with Blake Morgan.
