The Modern Customer Podcast
En podcast af Blake Morgan - Tirsdage
452 Episoder
-
The Modern CEO of Verizon Consumer: Embracing Customer Experience and AI as Competitive Advantages
Udgivet: 6.8.2024 -
Mastering Customer Journey Mapping for Better Business Outcomes
Udgivet: 30.7.2024 -
Mastercard's Winning Formula: How a Customer-Centric Approach Drives Success in FinTech
Udgivet: 23.7.2024 -
Enhancing Customer Experience with AI in Contact Centers
Udgivet: 16.7.2024 -
Big Bets for Big Wins: Leading Through Extreme Change and Digital Transformation
Udgivet: 9.7.2024 -
New Book Out Today! The 8 Laws Of Customer-Focused Leadership
Udgivet: 2.7.2024 -
Transformative Strategies for Customer Experience Excellence
Udgivet: 25.6.2024 -
Customer-Centric Marketing: How CMOs Drive Brand Loyalty and Growth
Udgivet: 18.6.2024 -
Building a Customer-Centric Marketing Tech Stack: From Personalization to Post-Sale Success
Udgivet: 12.6.2024 -
How to Break Down Silos and Enhance B2B Customer Experience
Udgivet: 4.6.2024 -
AI-Powered Contact Centers: Elevating Customer Experience and Efficiency
Udgivet: 28.5.2024 -
2024 Retail Trends: Deloitte's Outlook on Loyalty, Customer Experience, and GenAI
Udgivet: 21.5.2024 -
Winning Through Platforms
Udgivet: 14.5.2024 -
Aligning Business Growth with Customer Strategy
Udgivet: 7.5.2024 -
Setting Sail for Success: Customer Experience Lessons from the Cruise Industry
Udgivet: 30.4.2024 -
How to Manage CX Teams in Times of Change with Dale Carnegie’s CEO
Udgivet: 23.4.2024 -
Capital One's Strategy for Customer-Centric Success
Udgivet: 16.4.2024 -
How To Transform Customer Support with AI
Udgivet: 9.4.2024 -
How ThredUp Leverages AI to Enhance Customer Experience in the Secondhand Market
Udgivet: 2.4.2024 -
How To Champion Your Customer Experience Programs With Better Public Speaking
Udgivet: 26.3.2024
Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier and better, featuring experts that provide simple, tangible advice you can immediately apply at your own organization. Today’s customers have the luxury of choice. The answer is simple; choose customer experience and customers will choose you. Learn how to put a stake in the ground on customer experience by tuning into The Modern Customer Podcast each week with Blake Morgan.
