The Modern Customer Podcast
En podcast af Blake Morgan - Tirsdage
452 Episoder
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Want to invest in Customer Experience? Question the Downside of Failure
Udgivet: 19.3.2024 -
Why Customer Satisfaction is Declining (and How to Fix It)
Udgivet: 12.3.2024 -
From B2B to B2C Thinking: Elevating Client Experience with Surbhi Kaul at Juniper Networks
Udgivet: 5.3.2024 -
Wharton Professor Stefano Puntoni Offers Insights on Generative AI and Customer Experience Use Cases
Udgivet: 27.2.2024 -
The Future of the Automotive Industry: Insights from AutoCar Trucks' CXO
Udgivet: 20.2.2024 -
The Power of the First 100 Days: Keeping Customers and Employees Happy
Udgivet: 13.2.2024 -
Optimize Your Contact Center And Improve Customer Service With AI Technology
Udgivet: 6.2.2024 -
The Future of Streaming: Roku's Role in Shaping Customer Experience
Udgivet: 30.1.2024 -
Customer Experience Challenges, Trends, and Opportunities with Steven Van Belleghem
Udgivet: 23.1.2024 -
Designing Customer Experiences With JPMorgan Chase's Chief Design Officer
Udgivet: 16.1.2024 -
Phygital Retail At Canada Goose: The CMO On Blending Physical & Digital Customer Experience
Udgivet: 9.1.2024 -
2024 Contact Center Transformation With Former TikTok Exec
Udgivet: 2.1.2024 -
The Role Of Retail With Martin Newman
Udgivet: 19.12.2023 -
The Power of Proactive Analytics: Driving Smarter Customer Experiences
Udgivet: 12.12.2023 -
Customer Loyalty in Fintech: Trish Wethman's Transformational Approach
Udgivet: 5.12.2023 -
Unlocking the Power of Unreasonable Hospitality: Insights from Will Guidara
Udgivet: 28.11.2023 -
Is Apple Product-Centric or Customer-Centric? A Conversation with Colin Shaw
Udgivet: 21.11.2023 -
How To Build Trust In Customer Experience
Udgivet: 14.11.2023 -
Moving Contact Centers From SLAs to Experience Level Agreements
Udgivet: 7.11.2023 -
Make The Customer Experience Business Case With Storytelling
Udgivet: 31.10.2023
Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier and better, featuring experts that provide simple, tangible advice you can immediately apply at your own organization. Today’s customers have the luxury of choice. The answer is simple; choose customer experience and customers will choose you. Learn how to put a stake in the ground on customer experience by tuning into The Modern Customer Podcast each week with Blake Morgan.
