The Modern Customer Podcast
En podcast af Blake Morgan - Tirsdage
452 Episoder
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The Future of The Contact Center’s Role in Customer Experience
Udgivet: 24.10.2023 -
Crafting The Customer Experience For People Not Like You
Udgivet: 17.10.2023 -
Leading with Vulnerability in the Contact Center
Udgivet: 10.10.2023 -
Customer Experience Success Now And Later
Udgivet: 3.10.2023 -
Eduardo Briceno’s Performance Paradox
Udgivet: 26.9.2023 -
Tips To Coach Contact Center Agents From Warby Parker Exec
Udgivet: 19.9.2023 -
The Evolution Of Fortune 500 Companies - The Experience Is The Product
Udgivet: 12.9.2023 -
Forrester: A Look into Budgets, ROI, and Metrics Data to Improve Customer Experience
Udgivet: 5.9.2023 -
Square: The Management and Leadership Strategy You Need to Modernize Your Contact Center
Udgivet: 29.8.2023 -
Tanger Outlets: The Relevance of Shopping Outlets in a Modern Online Shopping Era
Udgivet: 22.8.2023 -
Inspirato: Pioneering the Future in Luxury Customer Experience
Udgivet: 15.8.2023 -
Customer-Focused Leadership Advice from United Airlines' Former CEO
Udgivet: 8.8.2023 -
Customer Service is Marketing: How to Integrate Pre- and Post-Sale
Udgivet: 1.8.2023 -
8 Strategies to Create a Customer-Centric Culture
Udgivet: 25.7.2023 -
The First 90 Days: How To Excel In A Customer Leadership Role
Udgivet: 18.7.2023 -
Inside Choice Hotel’s Customer-Focused Data Strategy
Udgivet: 11.7.2023 -
How a CEO Can Lead and Build a Customer-Obsessed Culture
Udgivet: 5.7.2023 -
What’s Next for Car Buying? Insights from Cars.com CMO Jennifer Vianello
Udgivet: 28.6.2023 -
How to Make Content a Cornerstone of Your Customer Experience Strategy
Udgivet: 20.6.2023 -
Behind The Scenes Of JetBlue Travel's Contact Center Strategy
Udgivet: 13.6.2023
Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier and better, featuring experts that provide simple, tangible advice you can immediately apply at your own organization. Today’s customers have the luxury of choice. The answer is simple; choose customer experience and customers will choose you. Learn how to put a stake in the ground on customer experience by tuning into The Modern Customer Podcast each week with Blake Morgan.
