The Modern Customer Podcast
En podcast af Blake Morgan - Tirsdage
452 Episoder
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How the World’s Largest Beauty Brands Leverage Live Chat to Educate Customers
Udgivet: 6.6.2023 -
Celebrating National Customer Review Day With Reputation
Udgivet: 30.5.2023 -
The Case Against Quantitative Customer Experience Data
Udgivet: 23.5.2023 -
Support Employees’ Mental Health with Tips from TOMS Chief Impact Officer Amy Smith
Udgivet: 16.5.2023 -
Disrupt and Transform: IBM CMO/CCO Jonathan Adashek on How the Company Evolves
Udgivet: 9.5.2023 -
A Results-Proven Approach To The ROI Of Customer Experience
Udgivet: 2.5.2023 -
Feedback Matters: How To Add Customer Insights and Metrics to Your Leadership Strategy
Udgivet: 25.4.2023 -
4 Common Data Challenges and How to Overcome Them
Udgivet: 18.4.2023 -
3 Secrets to ButcherBox’s Customer Obsession From Chief Product & Experience Officer Lesley Mottla
Udgivet: 11.4.2023 -
Morgan Stanley CMO Alice Milligan Shares How the Brand Balances Legacy and Innovation
Udgivet: 4.4.2023 -
How Nationwide Makes Listening to Customer Feedback a Company-wide Priority
Udgivet: 26.3.2023 -
Betterment's VP of CX On How To Create Customer-Focused Leadership
Udgivet: 21.3.2023 -
Overcome Customer Indecision With Bestselling Sales Author Matthew Dixon
Udgivet: 14.3.2023 -
Connecting with New and Changing Customers: Lessons from the Del Monte Foods CMO
Udgivet: 7.3.2023 -
6 Forces to Navigate the Changing Retail Industry
Udgivet: 28.2.2023 -
What Gets Measured Gets Managed: CX Metrics Insights from Petco’s Chief Customer Officer
Udgivet: 21.2.2023 -
Measuring The Success of Our Relationships (And Not Lying About It)
Udgivet: 14.2.2023 -
Listen To Build-A-Bear’s CEO Talk About Her Customer Experience Strategy
Udgivet: 7.2.2023 -
The Business Case for CX: How to Make it a Priority in Your Organization
Udgivet: 31.1.2023 -
TrueCar's Approach to Digital Customer Journey Mapping
Udgivet: 24.1.2023
Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier and better, featuring experts that provide simple, tangible advice you can immediately apply at your own organization. Today’s customers have the luxury of choice. The answer is simple; choose customer experience and customers will choose you. Learn how to put a stake in the ground on customer experience by tuning into The Modern Customer Podcast each week with Blake Morgan.
