The Modern Customer Podcast
En podcast af Blake Morgan - Tirsdage
452 Episoder
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Visa Global Head of Fraud Services Michael Jabbara Shares His Views on the Future of Cybersecurity
Udgivet: 17.1.2023 -
The WAYS CX Framework
Udgivet: 10.1.2023 -
What Southwest Airlines Could Have Done Better This Christmas
Udgivet: 3.1.2023 -
How Saks' CMO Creates a Customer-Driven Approach to Digital
Udgivet: 20.12.2022 -
Are We Witnessing The End Of The Streaming Wars?
Udgivet: 13.12.2022 -
How To Use Both/And Thinking To Balance Long-Term Vision With Short-Term Customer Service
Udgivet: 6.12.2022 -
Driverless Cars With A Customer Focus: Inside Cruise’s Growth
Udgivet: 29.11.2022 -
6 Ways To Show Customers You're Grateful This Holiday Season
Udgivet: 22.11.2022 -
How Progressive’s Stock Has Soared Under CEO Tricia Griffith’s Customer-Centricity
Udgivet: 15.11.2022 -
From Bean Bags To Billions: LoveSac's Innovative DTC Success
Udgivet: 8.11.2022 -
Secrets Behind Discover’s Award-Winning Digital Experience
Udgivet: 1.11.2022 -
More Innovation, Lower Costs: Inside FedEx's Customer Experience Strategy
Udgivet: 25.10.2022 -
3 CX Opportunities In The Future Of AI And Automation
Udgivet: 18.10.2022 -
How Mint Mobile Bucks Industry Trends To Serve Customers
Udgivet: 11.10.2022 -
How Bank Of America Provides Personalized Digital Service To 55 Million Clients
Udgivet: 4.10.2022 -
Don't Just Transact With Customers, Advise Them
Udgivet: 27.9.2022 -
3 Tips For Customer-Focused Communication From Amy Porterfield
Udgivet: 20.9.2022 -
How To Give Guests Everything They Need And Nothing They Don’t
Udgivet: 13.9.2022 -
You're Only As Good As Your Ability To Solve Problems For Your Customers And Their Communities
Udgivet: 6.9.2022 -
A Customer-Focused, Digital Approach To Dining From The Halal Guys
Udgivet: 30.8.2022
Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier and better, featuring experts that provide simple, tangible advice you can immediately apply at your own organization. Today’s customers have the luxury of choice. The answer is simple; choose customer experience and customers will choose you. Learn how to put a stake in the ground on customer experience by tuning into The Modern Customer Podcast each week with Blake Morgan.
