Crack the Customer Code
En podcast af Adam and Jeannie - Tirsdage
Kategorier:
509 Episoder
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265: (Tip) Chatbots and Humans
Udgivet: 14.8.2017 -
264: (Tip) Mobile Potential
Udgivet: 10.8.2017 -
263: Merit Gest, Sales Engagement
Udgivet: 8.8.2017 -
262: Ecommerce Still Not Getting It Right
Udgivet: 7.8.2017 -
261: Thoughts on First Contact Resolution
Udgivet: 3.8.2017 -
260: Julie Ann Sullivan, Employee Attitudes
Udgivet: 1.8.2017 -
259: Predicting Behavior and Risk
Udgivet: 31.7.2017 -
258: (Tip) Making Sure Your Team Knows Their Goals
Udgivet: 27.7.2017 -
257: Pat Iyer, Legal Nurse Podcast
Udgivet: 25.7.2017 -
256: How Not to Hire Idiots When You're Desperate
Udgivet: 24.7.2017 -
255: (Tip) Your Org Chart vs. Your Customers
Udgivet: 20.7.2017 -
254: Rocky Romanella, Tighten the Lug Nuts
Udgivet: 18.7.2017 -
253: (Tip) Situational Awareness in Customer Service
Udgivet: 17.7.2017 -
252: Alison Herzog, Dell Customer Experience
Udgivet: 14.7.2017 -
251: (Tip) 3 OTHER Customer Segments
Udgivet: 11.7.2017 -
250: (Tip) Speed Up Your Customer’s Experience
Udgivet: 10.7.2017 -
249: How Customer Service Training Goes Wrong
Udgivet: 6.7.2017 -
248: (Tip) 3 Moments of Truth
Udgivet: 4.7.2017 -
247: (Tip) 3 Powerful Questions
Udgivet: 3.7.2017 -
246: Chase Clemons, Basecamp’s Customer Service Ethic
Udgivet: 29.6.2017
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.