Crack the Customer Code
En podcast af Adam and Jeannie - Tirsdage
Kategorier:
509 Episoder
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245: Vicky Smitley, Business Plans and CX
Udgivet: 27.6.2017 -
244: (Tip) The Magic of 1-to-1 Experiences
Udgivet: 26.6.2017 -
243: How Corporate Myths Hurt Customers
Udgivet: 22.6.2017 -
242: Jason Forrest, The Power of Customer Certainty
Udgivet: 20.6.2017 -
241: (Tip) Understanding Customer Touchpoints
Udgivet: 19.6.2017 -
240: Matt Dixon, Kick-Ass Customer Service
Udgivet: 15.6.2017 -
239: Customer Survey Mistakes
Udgivet: 13.6.2017 -
238: (Tip) Pay Attention to Your Customers, Or Else
Udgivet: 12.6.2017 -
237: Peter Friedman, Customer Service Messaging Apps
Udgivet: 8.6.2017 -
236: (Tip) Customer Experience Sprints
Udgivet: 6.6.2017 -
235: Customer Experience Touchpoint Tips
Udgivet: 5.6.2017 -
234: Tips for Customer Service Bots
Udgivet: 1.6.2017 -
233: (Tip) Beware of Organizational Conformity
Udgivet: 30.5.2017 -
232: Negative Emotions Have a Bigger Impact on CX
Udgivet: 29.5.2017 -
231: (Tip) Undercover Bosses
Udgivet: 25.5.2017 -
230: (Tip) Connecting Customer-Centricity to Action
Udgivet: 23.5.2017 -
229: Dan Gingiss, Social Customer Care
Udgivet: 22.5.2017 -
228: (Tip) All Customers want These Things
Udgivet: 18.5.2017 -
227: (Tip) Majoring In the CX Minors
Udgivet: 16.5.2017 -
226: Let's Talk About Airline Customer Service
Udgivet: 15.5.2017
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.
