Crack the Customer Code

En podcast af Adam and Jeannie - Tirsdage

Tirsdage

Kategorier:

509 Episoder

  1. 245: Vicky Smitley, Business Plans and CX

    Udgivet: 27.6.2017
  2. 244: (Tip) The Magic of 1-to-1 Experiences

    Udgivet: 26.6.2017
  3. 243: How Corporate Myths Hurt Customers

    Udgivet: 22.6.2017
  4. 242: Jason Forrest, The Power of Customer Certainty

    Udgivet: 20.6.2017
  5. 241: (Tip) Understanding Customer Touchpoints

    Udgivet: 19.6.2017
  6. 240: Matt Dixon, Kick-Ass Customer Service

    Udgivet: 15.6.2017
  7. 239: Customer Survey Mistakes

    Udgivet: 13.6.2017
  8. 238: (Tip) Pay Attention to Your Customers, Or Else

    Udgivet: 12.6.2017
  9. 237: Peter Friedman, Customer Service Messaging Apps

    Udgivet: 8.6.2017
  10. 236: (Tip) Customer Experience Sprints

    Udgivet: 6.6.2017
  11. 235: Customer Experience Touchpoint Tips

    Udgivet: 5.6.2017
  12. 234: Tips for Customer Service Bots

    Udgivet: 1.6.2017
  13. 233: (Tip) Beware of Organizational Conformity

    Udgivet: 30.5.2017
  14. 232: Negative Emotions Have a Bigger Impact on CX

    Udgivet: 29.5.2017
  15. 231: (Tip) Undercover Bosses

    Udgivet: 25.5.2017
  16. 230: (Tip) Connecting Customer-Centricity to Action

    Udgivet: 23.5.2017
  17. 229: Dan Gingiss, Social Customer Care

    Udgivet: 22.5.2017
  18. 228: (Tip) All Customers want These Things

    Udgivet: 18.5.2017
  19. 227: (Tip) Majoring In the CX Minors

    Udgivet: 16.5.2017
  20. 226: Let's Talk About Airline Customer Service

    Udgivet: 15.5.2017

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Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.

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