Crack the Customer Code

En podcast af Adam and Jeannie - Tirsdage

Tirsdage

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509 Episoder

  1. 225: (Tip) Signs of CX Success

    Udgivet: 11.5.2017
  2. 224: (Tip) 3 CX-Defeating Phrases

    Udgivet: 9.5.2017
  3. 223: Mo Gawdat: Engineering Happiness

    Udgivet: 8.5.2017
  4. 222: (Tip) Instilling Culture Throughout the Organization

    Udgivet: 4.5.2017
  5. 221: (Tip) The Wisdom of Your Team

    Udgivet: 2.5.2017
  6. 220: Future Customer or Present Customer?

    Udgivet: 1.5.2017
  7. 219: (Tip) Consistency Across Multiple Brands

    Udgivet: 27.4.2017
  8. 218: (Tip) Lessons from Former Customers

    Udgivet: 25.4.2017
  9. 217: Jill Schiefelbein, Dynamic Communication

    Udgivet: 24.4.2017
  10. 216: The Right Way to Complain

    Udgivet: 20.4.2017
  11. 215: (Tip) Losing Control of the Customer Experience

    Udgivet: 18.4.2017
  12. 214: Who Drives Customer Experience?

    Udgivet: 17.4.2017
  13. 213: (Tip) Customer Experience ROI Tips

    Udgivet: 13.4.2017
  14. 212: (Tip) Start Innovating for YOUR Customers

    Udgivet: 11.4.2017
  15. 211: Marcus Sheridan, They Ask, You Answer

    Udgivet: 10.4.2017
  16. 210: (Tip) Educating Customers on Products

    Udgivet: 6.4.2017
  17. 209: (Tip) Do You Have the Resources for Service?

    Udgivet: 4.4.2017
  18. 208: Can You Predict Customer Behavior?

    Udgivet: 3.4.2017
  19. 207: (Tip) How to Turn Away Customers

    Udgivet: 30.3.2017
  20. 206: (Tip) The Role of the CX Evangelist

    Udgivet: 28.3.2017

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Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.

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