Crack the Customer Code
En podcast af Adam and Jeannie - Tirsdage
Kategorier:
509 Episoder
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285: When to Disclose Bad News to Customers?
Udgivet: 19.10.2017 -
284: Nick Francis, HelpScout Customer Service
Udgivet: 17.10.2017 -
283: Pay Attention to Customers
Udgivet: 12.10.2017 -
282: Stephen Shapiro, Innovating Customer Experience
Udgivet: 11.10.2017 -
281: CX Clichés and Overused Examples
Udgivet: 5.10.2017 -
280: Lesley Lykins, CX Day
Udgivet: 3.10.2017 -
279: Is Efficient Customer Service Best?
Udgivet: 28.9.2017 -
278: Stacey Hanke, Communicate with Influence
Udgivet: 26.9.2017 -
277: 5 Digital Experience Offenses
Udgivet: 21.9.2017 -
276: Nora Burns, HR Undercover
Udgivet: 20.9.2017 -
275: (Tip) Go Negative with Your Training
Udgivet: 14.9.2017 -
274: Nienke Bloem, Gamifying Customer Experience
Udgivet: 12.9.2017 -
273: (Tip) What Is a Moment of Truth?
Udgivet: 7.9.2017 -
272: Kristina Quinones, MeetEdgar Customer Service
Udgivet: 5.9.2017 -
271: Take It To the Top – Tesla’s New Strategy
Udgivet: 31.8.2017 -
270: John-Paul Narowski, KarmaCRM
Udgivet: 29.8.2017 -
269: We’re Listening
Udgivet: 24.8.2017 -
268: Microchipping Employees
Udgivet: 21.8.2017 -
267: 3 Questions for Employees
Udgivet: 17.8.2017 -
266: Chip Bell, Innovating Service
Udgivet: 15.8.2017
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.
