Crack the Customer Code
En podcast af Adam and Jeannie - Tirsdage
Kategorier:
509 Episoder
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045: The Customer Effort Score
Udgivet: 31.8.2015 -
044: Lee Caraher, Author of Millennials & Management
Udgivet: 27.8.2015 -
043: When Is it Okay to Hack Customer Behavior?
Udgivet: 24.8.2015 -
042: John Murphy on Emotional Intelligence
Udgivet: 20.8.2015 -
041: Does "Surprise and Delight" Work to Retain Customers?
Udgivet: 17.8.2015 -
040: Robert Rose and The New Era of Marketing
Udgivet: 13.8.2015 -
039: Does Employee Empowerment Work?
Udgivet: 10.8.2015 -
038: Bob Burg, Author of The Go-Giver
Udgivet: 6.8.2015 -
BONUS: What's Next for this Podcast?
Udgivet: 3.8.2015 -
037: Experiences Rule, Reebok’s Ben Blakesley, and Fraudsters
Udgivet: 30.7.2015 -
036: Goodsnitch, Jennifer Maldonado, and Customer Experience Gaps
Udgivet: 23.7.2015 -
035: Keurig, Ramon DeLeon, & Disney Cruise Line
Udgivet: 16.7.2015 -
034: CX Automation, Ebay’s Raj Sivasubramanian, & Virgin Hotels
Udgivet: 9.7.2015 -
33: Global Markets & Erin Wallace from John Deere
Udgivet: 2.7.2015 -
032: Cable Customer Service and Luis Serpa
Udgivet: 25.6.2015 -
Episode 031: Customer Experience Managers, Jeanne Bliss, and Netflix
Udgivet: 18.6.2015 -
Episode 030: Convenience, AT&T’s Diane Magers, and Department Stores
Udgivet: 11.6.2015 -
Episode 029: Insights from Top Customer Experience Pros
Udgivet: 4.6.2015 -
Episode 028: Holacracy, Arizona Diamondbacks CEO Derrick Hall, and Fine Print
Udgivet: 28.5.2015 -
Episode 027: Customer Experience Fragmentation, Ann Handley, and #1 Cochran Automotive
Udgivet: 21.5.2015
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.
