Crack the Customer Code
En podcast af Adam and Jeannie - Tirsdage
Kategorier:
509 Episoder
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065: Restaurant Customer Service
Udgivet: 9.11.2015 -
064: Shep Hyken, Customer Experience Expert
Udgivet: 5.11.2015 -
063: How To Create Frugal Customer Experiences
Udgivet: 2.11.2015 -
062: Shel Israel, Cross-Disciplinary Communicator
Udgivet: 29.10.2015 -
061: Why Customer Service Must Be Profitable
Udgivet: 26.10.2015 -
060: Jeremy Watkin, Head of Quality, FCR
Udgivet: 22.10.2015 -
059: Pantry Market Takes DIY Cooking Offline
Udgivet: 19.10.2015 -
058: Jill Griffin, The Loyalty Maker
Udgivet: 15.10.2015 -
057: Customer Loyalty Trumps Industry Disruption
Udgivet: 12.10.2015 -
056: Lori Jo Vest, Co-Author of Who's Your Gladys
Udgivet: 8.10.2015 -
055: Rebranding and Customer Experience
Udgivet: 5.10.2015 -
054: Marilyn Suttle, Co-Author of Who's Your Gladys
Udgivet: 1.10.2015 -
053: Preparing for Worst Case Customer Scenarios
Udgivet: 28.9.2015 -
052: Peter Shankman, New Media All Star
Udgivet: 24.9.2015 -
051: Jobr and Hiring Innovation
Udgivet: 21.9.2015 -
050: 50 Pieces of Customer Service Advice
Udgivet: 17.9.2015 -
049: Are Canned Customer Greetings a Good Idea?
Udgivet: 14.9.2015 -
048: John Warrillow, Author of The Automatic Customer
Udgivet: 10.9.2015 -
047: Why Does Customer Service Still Stink?
Udgivet: 7.9.2015 -
046: Tom Schwab on Inbound Marketing
Udgivet: 3.9.2015
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.
