Crack the Customer Code
En podcast af Adam and Jeannie - Tirsdage
Kategorier:
509 Episoder
-
444: Season Intro
Udgivet: 1.2.2021 -
443: Bourbon Summit
Udgivet: 27.10.2020 -
442: Terrible Customer Communication
Udgivet: 20.10.2020 -
441: James Dodkins, Rockstar CX
Udgivet: 13.10.2020 -
440: When Employees Want to Keep Working at Home
Udgivet: 6.10.2020 -
439: Clare Muscutt, Empowering Women in CX
Udgivet: 29.9.2020 -
438: Stay Focused
Udgivet: 22.9.2020 -
437: John Garrett, What's Your And?
Udgivet: 15.9.2020 -
436: Supporting Your Retail Employees in an Angry World
Udgivet: 8.9.2020 -
435: Eric Prugh, Self Service Customer Experience
Udgivet: 1.9.2020 -
434: CX in Stay-At-Home Scenarios (AR/AI)
Udgivet: 25.8.2020 -
433: Neal Schaffer, The Age of Influence
Udgivet: 18.8.2020 -
432: Cross-functional Leadership for CX Success
Udgivet: 11.8.2020 -
431: Alain Hunkins, Cracking the Leadership Code
Udgivet: 4.8.2020 -
430: Are Consumer Behavior Patterns Permanently Changed Because of COVID?
Udgivet: 28.7.2020 -
429: Stephanie Thum, Inclusive CX
Udgivet: 21.7.2020 -
428: Are COVID Surcharges Good or Bad CX?
Udgivet: 14.7.2020 -
427: Michel Falcon, Post-Pandemic Restaurant Experience
Udgivet: 7.7.2020 -
426: The New Normal for B2B
Udgivet: 30.6.2020 -
425: Donna Cutting, Rolling Out the Red Carpet for Customers
Udgivet: 23.6.2020
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.