Crack the Customer Code

En podcast af Adam and Jeannie - Tirsdage

Tirsdage

Kategorier:

509 Episoder

  1. 424: 5 New Considerations for the Remote Work Era

    Udgivet: 16.6.2020
  2. 423: David Priemer, The Sales Experience

    Udgivet: 9.6.2020
  3. 422: Lessons from a Joint Virtual Keynote

    Udgivet: 2.6.2020
  4. 421: Michel Feaster, Journey-Centered Experiences

    Udgivet: 26.5.2020
  5. 420: Focus on Fundamentals

    Udgivet: 19.5.2020
  6. 419: Dan Reese, Community and CX

    Udgivet: 12.5.2020
  7. 418: Do We All Need New Journey Maps?

    Udgivet: 5.5.2020
  8. 417: Bernadette Smith, Inclusive CX

    Udgivet: 28.4.2020
  9. 416: Measure For Insights, Not Just Metrics

    Udgivet: 21.4.2020
  10. Bonus Episode: Ryan Lester, Digital Transformation for Today

    Udgivet: 16.4.2020
  11. 415: Stephen Shapiro, Invisible Solutions

    Udgivet: 14.4.2020
  12. 414: Be Your Customer's Hero

    Udgivet: 7.4.2020
  13. 413: Shep Hyken, The Cult of the Customer Revisited

    Udgivet: 31.3.2020
  14. 412: Short Term Urgency with Long-Term Goals

    Udgivet: 24.3.2020
  15. 411: Stacy Sherman, Being Customer Centric

    Udgivet: 17.3.2020
  16. 410: Is Technology Forcing Customer Service Teams to Do Sales?

    Udgivet: 10.3.2020
  17. 409: Micah Solomon, Customer-First Approach

    Udgivet: 3.3.2020
  18. 408: What Support Channels Customers REALLY Want

    Udgivet: 25.2.2020
  19. 407: Joe Pine, The Experience Economy Revisited

    Udgivet: 18.2.2020
  20. 406: Delta Airlines and the Stakeholder Debate

    Udgivet: 11.2.2020

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Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.

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