Crack the Customer Code
En podcast af Adam and Jeannie - Tirsdage
Kategorier:
509 Episoder
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345: Understanding the Peak-End Rule
Udgivet: 6.11.2018 -
344: Shaun Belding, The Journey to Wow
Udgivet: 30.10.2018 -
343: Are Subscription Boxes Filled with Data Gold?
Udgivet: 23.10.2018 -
342: Ruben Ocampo, Service Design
Udgivet: 16.10.2018 -
341: Is Word of Mouse Getting Less Important?
Udgivet: 9.10.2018 -
340: Marti Konstant, the Agile Careerist
Udgivet: 2.10.2018 -
339: Customer Journey Mapping is Not One Size Fits All
Udgivet: 25.9.2018 -
338: Danny Schuman, The Worst Business Model
Udgivet: 18.9.2018 -
337: Is Chat Better than Phone for Customer Service?
Udgivet: 11.9.2018 -
336: Joshua March, Social Media Messaging
Udgivet: 4.9.2018 -
335: Do You have a Purchase or Usage Brand?
Udgivet: 28.8.2018 -
334: Melissa Agnes, Preparing for Crisis
Udgivet: 21.8.2018 -
333: Don't Make Assumptions About Your Customer's Journey
Udgivet: 14.8.2018 -
332: Alan Schaefer: Banding Together
Udgivet: 7.8.2018 -
331: There’s No One Way to Do Customer Experience
Udgivet: 31.7.2018 -
330: Jess Pettitt, Good Enough NOW
Udgivet: 24.7.2018 -
329: Be a Customer Experience Change Agent
Udgivet: 17.7.2018 -
328: Customer Service Phrases that Are a Problem
Udgivet: 10.7.2018 -
327: Jeff Toister, Service Culture
Udgivet: 3.7.2018 -
326: Succeeding with Difficult Customers
Udgivet: 26.6.2018
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.
