CX Files

369 Episoder

1. Nate Brown : Officium Labs : Experts Not Agents - Redefining The People Who Work In CX

   Udgivet: 22.1.2021
2. Megan Neale : Limitless Technology - How GigCX Will Redefine CX In 2021

   Udgivet: 15.1.2021
3. Victor van Baal & Amahl Williams : SDS : CX Automation, Innovation and Transformation In 2021

   Udgivet: 8.1.2021
4. Analyst Views On CX In 2021 - Marianne Rutz, Stephen Loynd, Peter Ryan

   Udgivet: 30.12.2020
5. Jonas Dahlberg - Transcom - CX In A Post-Covid World

   Udgivet: 23.12.2020
6. Robèrt van Diem - 5CA - The Real Opportunities For WFH In 2021

   Udgivet: 18.12.2020
7. Ian Sanders - CX For Ticketing And Events

   Udgivet: 11.12.2020
8. Paula Kennedy-Garcia - Solv - Gig CX Is Already The New Normal

   Udgivet: 4.12.2020
9. Terry Rybolt - LiveXchange - CX + The Gig Economy = GigCX

   Udgivet: 27.11.2020
10. Shannon Burch - Western Financial Group - Building CX Strategies For Smaller Or Established Companies

    Udgivet: 20.11.2020
11. Scott Newman - Transparent BPO - Multisourcing And The New Normal For BPO In 2021

    Udgivet: 13.11.2020
12. Ahmed Refky - Raya - CX & BPO In Egypt

    Udgivet: 6.11.2020
13. Andrew McNeile - ThinScale Technology - Why WFH BPO Needs BYOD

    Udgivet: 30.10.2020
14. Pratik Salia - Knowmax - Knowledge Management and CX

    Udgivet: 23.10.2020
15. Michael DeSalles - Frost & Sullivan - Covid-19 And The BPO Road To 2021

    Udgivet: 16.10.2020
16. Anny Serrano (OneStar Solutions) and Jason Heil (Redial BPO) - BPO On The Border In Mexico

    Udgivet: 9.10.2020
17. How Has The Pandemic Affected Contact Centers In The Philippines? (with Transcom and Teleperformance)

    Udgivet: 2.10.2020
18. Emelie Hedén Edlund - McKinsey - Where Is The Next Normal For Retail?

    Udgivet: 25.9.2020
19. Simon Knudsen : Transcom : FLEX vs GigCX - Are The Contact Centers Getting Flexible?

    Udgivet: 18.9.2020
20. Stephanie Reeves Millner - Teleperformance - US Retail In The Next Normal

    Udgivet: 11.9.2020